So a little update on my process.
When I originally submitted my request Nov. 15th, there was an issue with my shipping address. For some reason, some businesses when shipping, and it's a hospital, but they don't understand my address. It's really not that hard, but the cannot confirm it. So I called up Apple when I hadn't received my envelope to mail back my recalled iPod. I got it soon after.
Now, I called Apple the other day to speak with an Apple rep who informed me that they were ready to ship my unit out, but the shipping address was rejected. I told him that originally I had the same problem, but informed them of the address, and how it would get to me. He said he'd escalate the issue since it was not mid February and still no replacement unit in my hands.
So I call back today, because they said unit would **** in about 24 hours and I wanted to check in and see why I didn't get a notification of shipment.
I'm put on hold for a bit while he checks it out with manager, and said they "closed my order." He asked did I ever cancel the order? I said, no. Turns out they "lost my box" or unit upon checkout, whatever that means and that he corrected it, and will now fall in queue with the rest of the folks and that my order will not take 3-4 more weeks to ship.
At this point I'm mad, but I have enough decency to know that I'm getting a pretty good deal here with the upgrade, so I hold back going off on the guy, but should I hold back? It's been one hell of a cluster getting this thing and had I been using this thing, this is a pretty damn long time to have to deal with something like this.
Perhaps it's coincidental but man I've had some terrible customer service since Steve's passing. Yes, I know the whole company didn't rear it's head after his passing, but I've just had some terrible run-ins. I won't all of a sudden become anti-Apple, but it is causing me to lose some faith of great customer service that I have previously had.
Sorry for the long post.
