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Why do I have to reboot my PC all the time in order to use iTunes?

R

rfe777

macrumors newbie
Original poster
Jan 13, 2010
19
0
I have a problem with iTunes: not only it is heavy and slows my PC a bit, Everytime I close it I need to reboot in order for it to work again. If I don't reboot and just load it, it will just freeze, won't work and won't even recognize my iPhone.
What I did notice is that loading iTunes also loads a few other processes: Applemobiledevicehelper.exe, iPodservice.exe, and iTuneshelper.exe, and even after closing iTunes they are still running, and also the main process iTunes.exe is still running. Closing all of them manually and loading iTunes again won't help.

iTunes version: 10.5.3
OS: Windows 7 Home Premium

Anyone knows how to fix this? It is unbearable having to reboot all the time in order to use iTunes.

TIA
 
R

rfe777

macrumors newbie
Original poster
Jan 13, 2010
19
0
r.j.s said:
Uninstall and reinstall iTunes?
Click to expand...
And it won't delete all my backups and my apps?

Also, I've read online that uninstalling iTunes leaves a lot of "leftovers" on the PC, some which have to be removed manually. Is that correct?
 
r.j.s

r.j.s

Moderator emeritus
Mar 7, 2007
15,026
52
Texas
rfe777 said:
And it won't delete all my backups and my apps?

Also, I've read online that uninstalling iTunes leaves a lot of "leftovers" on the PC, some which have to be removed manually. Is that correct?
Click to expand...

No, it will leave the iTunes library folder alone.

I don't know about leftovers.
 
0

0000757

macrumors 68040
Dec 16, 2011
3,894
850
rfe777 said:
And it won't delete all my backups and my apps?

Also, I've read online that uninstalling iTunes leaves a lot of "leftovers" on the PC, some which have to be removed manually. Is that correct?
Click to expand...

The 'leftovers' is the iTunes media folder and probably library files. Your media stays intact. Uninstall and re-install.
 
R

rfe777

macrumors newbie
Original poster
Jan 13, 2010
19
0
After reading on the Apple support forums here: http://support.apple.com/kb/HT1923
There are 6 software components that I have to uninstall in order to completely remove iTunes, in that order:

iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour(What is this thing?)
Apple Application Support

Is that correct?
 
r.j.s

r.j.s

Moderator emeritus
Mar 7, 2007
15,026
52
Texas
rfe777 said:
After reading on the Apple support forums here: http://support.apple.com/kb/HT1923
There are 6 software components that I have to uninstall in order to completely remove iTunes, in that order:

iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour(What is this thing?)
Apple Application Support

Is that correct?
Click to expand...

Don't worry about all that right now, just uninstall the iTunes app and reinstall.
 
R

rfe777

macrumors newbie
Original poster
Jan 13, 2010
19
0
Uninstalling and reinstalling iTunes didn't solve this problem.

Any solutions?
 
C

CSMchris376

macrumors regular
Mar 13, 2010
233
0
Illinois
I would have to say something else is going on with your PC. I have been using Windows PCs with iTunes and the iPhone since it first came out; using XP, Vista and now Windows 7. I have never had the problem you are describing, however I am not doubting you are having an issue. If you uninstalled and reinstalled iTunes "exactly" step by step from that Apple Support document you listed (HT1923) it should work. I have recommended that to many people on the Apple support forum and it has worked fine. I have run into occasions where iTunes would freeze, but closing it with Task Manager and then restarting it has always resolved the problem.

Have you looked into Device Manager when you have the phone connected and see if there are any hardware conflicts or error messages displayed? Other than following all of the steps in the support document, I can offer no further assistance than what I have posted. Are you using the 32-bit or 64-bit version of iTunes?
 
Mac.World

Mac.World

macrumors 68000
Jan 9, 2011
1,819
1
In front of uranus
rfe777 said:
I have a problem with iTunes: not only it is heavy and slows my PC a bit, Everytime I close it I need to reboot in order for it to work again. If I don't reboot and just load it, it will just freeze, won't work and won't even recognize my iPhone.
What I did notice is that loading iTunes also loads a few other processes: Applemobiledevicehelper.exe, iPodservice.exe, and iTuneshelper.exe, and even after closing iTunes they are still running, and also the main process iTunes.exe is still running. Closing all of them manually and loading iTunes again won't help.

iTunes version: 10.5.3
OS: Windows 7 Home Premium

Anyone knows how to fix this? It is unbearable having to reboot all the time in order to use iTunes.

TIA
Click to expand...
Windows isn't particularly good at managing Apple software. Hopefully, that will change with Windows 8, but for now uninstall iTunes via uninstall programs option and reinstall a fresh copy from cnet or apple. I just installed parallels (Windows 7) on my iMac and was having a hell of a time getting iTunes to load from Apple.com. Went to another source and iTunes loaded and has been working fine.
 
R

rfe777

macrumors newbie
Original poster
Jan 13, 2010
19
0
CSMchris376 said:
I would have to say something else is going on with your PC. I have been using Windows PCs with iTunes and the iPhone since it first came out; using XP, Vista and now Windows 7. I have never had the problem you are describing, however I am not doubting you are having an issue. If you uninstalled and reinstalled iTunes "exactly" step by step from that Apple Support document you listed (HT1923) it should work. I have recommended that to many people on the Apple support forum and it has worked fine. I have run into occasions where iTunes would freeze, but closing it with Task Manager and then restarting it has always resolved the problem.

Have you looked into Device Manager when you have the phone connected and see if there are any hardware conflicts or error messages displayed? Other than following all of the steps in the support document, I can offer no further assistance than what I have posted. Are you using the 32-bit or 64-bit version of iTunes?
Click to expand...
I have the 32-bit version.
And, I asked here about that support document and was told to just uninstall and reinstall iTunes.
Also, I had Quicktime on the PC before installing iTunes, so now I have to uninstall that to?

----------
Mac.World said:
Windows isn't particularly good at managing Apple software. Hopefully, that will change with Windows 8, but for now uninstall iTunes via uninstall programs option and reinstall a fresh copy from cnet or apple. I just installed parallels (Windows 7) on my iMac and was having a hell of a time getting iTunes to load from Apple.com. Went to another source and iTunes loaded and has been working fine.
Click to expand...
Already uninstalled and reinstalled iTunes, didn't help.
 
blueroom

blueroom

macrumors 603
Feb 15, 2009
6,381
26
Toronto, Canada
Something has went screwy with Windows 7. Either something got corrupted, a dll got overwritten, the registry fouled up, trojan, virus, who knows.

If you haven't reinstalled Windows in a year or so it just gets slower and worse over time.
 
R

rfe777

macrumors newbie
Original poster
Jan 13, 2010
19
0
OK, I've uninstalled again per the support document and downloaded it again from Apple.com. Does it install Quicktime to or do I have to download it separately?
 
J

Jb07

macrumors 6502
Oct 31, 2011
433
1
Dallas
If you haven't reinstalled Windows in a year or so it just gets slower and worse over time.
Click to expand...


That is not true. I had a Windows computer for 5 years and never once reinstalled Windows-and I had no problems with it (other than normal slow down.)
 
boss.king

boss.king

macrumors 603
Apr 8, 2009
6,138
6,866
OP, I had this problem too. An update fixed it, maybe just wait it out. Also, before you do anything drastic and reinstall Windows, blueroom is talking crap. If you use even the slightest bit of common sense when using Windows you never need to reinstall it.


rfe777 said:
OK, I've uninstalled again per the support document and downloaded it again from Apple.com. Does it install Quicktime to or do I have to download it separately?
Click to expand...
As I remember it installs Quicktime automatically.
 
Irock619

Irock619

macrumors 68000
Sep 16, 2011
1,788
293
San Francisco, CA
rfe777 said:
I have a problem with iTunes: not only it is heavy and slows my PC a bit, Everytime I close it I need to reboot in order for it to work again. If I don't reboot and just load it, it will just freeze, won't work and won't even recognize my iPhone.
What I did notice is that loading iTunes also loads a few other processes: Applemobiledevicehelper.exe, iPodservice.exe, and iTuneshelper.exe, and even after closing iTunes they are still running, and also the main process iTunes.exe is still running. Closing all of them manually and loading iTunes again won't help.

iTunes version: 10.5.3
OS: Windows 7 Home Premium

Anyone knows how to fix this? It is unbearable having to reboot all the time in order to use iTunes.

TIA
Click to expand...

I know somebody already said it but I'll say it again.....

You are having issues because you don't have a mac :D
 
gngan

gngan

macrumors 68000
Jan 1, 2009
1,829
72
MacWorld
rfe777 said:
Still his answer is irrelevant to the topic here as it's about iTunes on a Windows PC.
Click to expand...

Your topic is also irrelevant to this section of the forum (ie iPhone). If you would like a relevant answer then you should post it in the correct section or forum.
 
C

charlesdayton

macrumors 6502a
Oct 24, 2011
761
332
rfe777 said:
OK, I've uninstalled again per the support document and downloaded it again from Apple.com. Does it install Quicktime to or do I have to download it separately?
Click to expand...


iTunes for Windows no longer includes or requires Quicktime.


Jb07 said:
That is not true. I had a Windows computer for 5 years and never once reinstalled Windows-and I had no problems with it (other than normal slow down.)
Click to expand...

Same here, I have been using Windows and Mac for a long time. I never had a major problem with either. As long as you install software from reputable sources they both behave solidly.

OP: Here are some tips you could try:

1. Make sure Windows is up to date.

2. If you are not using an AV program get Microsoft Security Essentials. It is free.

3. Make sure you don't have any third party App that uses iTunes running in the background. For example some IM apps use iTunes to display "now playing", and lyrics apps also use iTunes. Also remove third party iTunes plugins before uninstalling.

4. Try uninstalling with the free version of Revo uninstaller.

5. A windows re-install is not required unless something major broke in the OS, in that case you would have problems with all programs not just iTunes.
 
R

rfe777

macrumors newbie
Original poster
Jan 13, 2010
19
0
gngan said:
Your topic is also irrelevant to this section of the forum (ie iPhone). If you would like a relevant answer then you should post it in the correct section or forum.
Click to expand...
As far as I can tell there is no specific section in this forum for iTunes problems so I posted here as it is about using iTunes with an iPhone.
 
Z

zigzagg321

macrumors 6502
Oct 7, 2011
340
0
the wire
the items on that list that Apple says need to be removed...well...they need to be removed, and then checked to make sure they are gone...THEN reinstall iTunes.

The advice"don't worry about those right now" was incorrect.

also, turn off any anti virus software you may have and see if iTunes works better after that.
 
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