I just tried to call 800-331-0500, and got an automated message saying to call back when the call center opens at 7am Pacific. Is there another number to call?
I just tried to call 800-331-0500, and got an automated message saying to call back when the call center opens at 7am Pacific. Is there another number to call?
800-335-4685 is international care
Just called, and the friendly rep said she didn't know anything about it. I got put on hold while she "checked if anyone here knows anything about it", but that didn't get anywhere. Suggesting that she check Google, NY Times, etc didn't work, as "those sources are unreliable". She said that she could only do something if there was an official statement on ATT.com.
Any other routes to take? I may just wait a few days and let other people figure out how to make this happen.
How the hell would we seriously know? Just call AT&t and see if you can unlock it.I signed a two year agreement with a phone back in September 2009. I used another person's upgrade for an iPhone 4 in November 2010. It appears that I am eligible for an upgrade and not on any contract while the other member can upgrade at the standard $200, but is still on contract (as of now).
I am able to unlock my iPhone 4? Yes, it's been less than two years since the iPhone 4 was released, but I fulfilled my agreement. Plus, I've had the iPhone replaced two times. One last time, can I unlock it? (would help since I'm going to Canada in a few days)
I called around 4:30am EST, the rep knows about the ATT does unlock iphone and they check your "line" to see if this is eligible or not. The tech support is the department that do the unlock. Don't waste time call customer service.
20+mins wait time on the tech support line... (dropped call) I guess they have way too many people calling them right now.
What's the phone number? Extension?
611, currently all call got route to the customer service first and then they put you on the tech support long wait list, 30mins and I am still on hold.
Going to take a nap and check the line after that.
I'm outside of the U.S. I need an 800 number or something.
This goes against everything that has been reported.
Apologies if this has been asked before but this still isn't quite clear to me:
1. If you obtain the unlock from AT&T, will iTunes make you update to iOS 5.1? Because I would not like to lose my jailbreak.
2. How do you contact AT&T from outside the US? I live in Europe, and I haven't found an e-mailadress or something on the site of AT&T.
(PS: I would like to factory unlock my iPhone which I bought about a year ago in the US of contract. I currently unlock with Gevey sim)
This is not only confusing and just stupid
According to ATT:
For example: I have iphone 1gen and I keep upgrade every year, in order to unlock that particular iphone, you have to put the old iphone back on the qualified line as an active phone(the system must see you are using iphone 1gen)
And worst, the so called "link" to unlock the iphone is not working, so regardless no one unlocked their iphone as of today and this is stupid.
You're trying to unlock a first gen? Why not just do it through bootneuter? It's as permanent as an official unlock
Not that the policy makes sense... They seem to suggest that someone who upgraded is also eligible for an unlock, presumably for the old phone. If that's the case, why would anyone be using their old phone as their primary device
That was just for example, because they said my line is still under contract, and I told him(tech support) that I upgraded my phone every year, and how does it work if I want to unlock old iphone such as iphone 1gen.
I do have an old iphone 3gs, old bootrom, and according to him I have to put this iphone back on one of the active line.
(ATTrep said he could be wrong as there's maybe exception, whatever they cannot unlock as the system is not available to them)
Good luck to all who need to unlock.
I just got this number from an Engadget comment, and am currently talking to a tech:
+18668013600
The main number is still closed. Unlike most people I didn't end up on hold at all - just press 2 for technical support, press 1 for device, and immediately connected.
The tech initially wouldn't unlock it, as 2 years hasn't passed- but I paid an ETF when I moved out of the US. After convincing him to check his system, he went ahead and put in the unlock request. Said to expect a call/email in 5-7 days. Gave me a case number, quick and easy. Hopefully the unlock is just as easy.
did you need to give them your at&t phone number?