I am on hold waiting for tech support. I gave the initial cs my imei numbers. She seemed to be aware of the new policy and said the wait times were at least 10 minutes for the tech support which is the next step.
Done with tech support, now I just need to backup and restore to get my unlock to enable via iTunes.
I was told the same thing for my 3GS. I don't know what they did on their end, but they told me I have to do an iTunes backup and retore. I'm restoring now, which should take an hour or so for all 32GB.
I don't have another sim to test it with and want to make sure it's truly unlocked before I go overseas in mid May. Anybody know how I can verify that the phone is unlocked without having another sim?