Couldn't this all have been avoided had the guy at the Genius Bar realized the full extent of the problem and simply ordered a repair/replacement? Do they have that much discretion?
Why in the world would this guy spend that much money on any laptop. If you need that kind of power you need a desktop to begin with. Of course a large gpu will overheat in a laptop. Did the end user max out the ram or put in more than suggested in the Apple store configuration?
This.
I wonder what is going on with other vendors regarding this.
Why in the world would this guy spend that much money on any laptop. If you need that kind of power you need a desktop to begin with. Of course a large gpu will overheat in a laptop. Did the end user max out the ram or put in more than suggested in the Apple store configuration? To me it's just common sense..guess you can sue for anything though.
So a BTO system isn't covered?
Lawyers didn't make that decision. Apple did.And here a couple of bored lawyers thought they'd squish someone in small claims court to pass the time, and it's being read about by millions on the internet.
Why in the world would this guy spend that much money on any laptop. If you need that kind of power you need a desktop to begin with. Of course a large gpu will overheat in a laptop. Did the end user max out the ram or put in more than suggested in the Apple store configuration? To me it's just common sense..guess you can sue for anything though.
Macs are premium products that should come with premium service/support. If i own a top-of-the-range BMW M5, and i have a major problem with it, i expect my dealership to jump through hoops to satisfy me.
Couldn't this all have been avoided had the guy at the Genius Bar realized the full extent of the problem and simply ordered a repair/replacement? Do they have that much discretion?
I'm sure that will be a top priority in the next congressional session.
When I asked why it wouldn't be covered even though clearly all the symptoms matched a failed NVIDIA board, they said basically what this article said, with a further explantation of why Apple can't just cover it - that they don't pay for the replacement, that NVIDIA does, but that in order to get reimbursement from NVIDIA they HAVE to get a code returned first. Whether this is true or a wad of crap is anyone's guess.
chances are apple knew this would result in bad publicity, I doubt there was a lack of planning on apples part.
Also apples lawyers seem to do quite a lot of work (loads of ongoing cases), can't see why they would be board?
i'm sorry but in my eyes it is normal that if your warranty has passed, that they don't fix it anymore for free.
Not really hard to understand that to be honest.
This is absolutely true. In order to be reimbursed by Nvidia for the repair, the Genius MUST run the GPT3T108 test booted from an external USB hard drive. If the machine fails this test, it gives a code to include with the repair order. Without this code, Nvidia will not cover the repair. The test suite will still run even if the display will no longer work (diagnostic flashes are sent to the sleep light indicator).
The catch 22 is if the GPU has failed to the point it will no longer boot, you are completely out of luck as they cannot boot from the external disk. You will be told that Depot repair is your only option.