my launch day iPhone 4 (almost 2 years old) was in seemingly perfect condition until saturday it just went completely dead after tapping "end call" on a phone call. since then it will not turn on, neither iTunes nor my computer recognize it when plugged in.
I went to a nearby apple store and spoke to one of the morons (er-geniuses ) and I was told my options were to upgrade to a 4S and renew my contract for 2 years (**** that) or pay $149.99 for a replacement.
My phone has been meticulously cared for and doesn't even have a single scratch after 2 years.
I was very polite and professional and tried to get a free or cheaper replacement, but even the manager claimed Apple was no longer able to replace the phone for free since Apple care plus came out. Is this true? He said it is a nationwide thing and I'm totally out of luck.
He basically told me it made no difference if my screen was shattered and my water sensors were activated, it would be $150 regardless.
I'm really pissed that someone who takes great care of their phone gets screwed when so many people got free replacements after treating their phone like crap. I don't want them to be able to reuse a single piece from the phone if that's how they are going to be.
The sting is even worse because I pay $300 a month for 4 iPhones with ATT.
My plan is to bring it in again tomorrow, set it on the counter. Then I'll calmly pull out a small hammer and smash it a few times, and then dunk it in some gatorade. Then I'll pay the $150 for a refurb.
How's that sound?
I went to a nearby apple store and spoke to one of the morons (er-geniuses ) and I was told my options were to upgrade to a 4S and renew my contract for 2 years (**** that) or pay $149.99 for a replacement.
My phone has been meticulously cared for and doesn't even have a single scratch after 2 years.
I was very polite and professional and tried to get a free or cheaper replacement, but even the manager claimed Apple was no longer able to replace the phone for free since Apple care plus came out. Is this true? He said it is a nationwide thing and I'm totally out of luck.
He basically told me it made no difference if my screen was shattered and my water sensors were activated, it would be $150 regardless.
I'm really pissed that someone who takes great care of their phone gets screwed when so many people got free replacements after treating their phone like crap. I don't want them to be able to reuse a single piece from the phone if that's how they are going to be.
The sting is even worse because I pay $300 a month for 4 iPhones with ATT.
My plan is to bring it in again tomorrow, set it on the counter. Then I'll calmly pull out a small hammer and smash it a few times, and then dunk it in some gatorade. Then I'll pay the $150 for a refurb.
How's that sound?