I have been troubleshooting an issue with Outlook 2011 for several hours now and would be very grateful for assistance.
One of our clients complained that they send HTML emails with a default font (Helvetika size 11) which not only arrives in a different font size altogether, but has sections of the body text with size 9 and other areas with size 13.5.
I have replicated this issue by copying the email to a new message and sending it to myself. The entire email is in the same font, it appears to look fine in the Sent items folder, however when it arrives in my inbox, the bulk of the email is Helvetica 9, but strangely the bottom two lines of the email are Helvetica 13.5.
If, before sending the original email, I select all of the text, and choose Helvetica 11 on the Mac, the email arrives in my inbox as 9 only (which is more acceptable than two very different fonts in the same mail). Therefore it appears that what Im seeing originally on the screen when I copy/paste his sent mail is different to the actual font size of the email.
Can anyone advise what would likely be the cause of this, why would an email which is formatted with one font, arrive in two different font sizes?
Im having difficulty explaining this to an angry client who rightly argues that its very unprofessional for his mails to be like this
One of our clients complained that they send HTML emails with a default font (Helvetika size 11) which not only arrives in a different font size altogether, but has sections of the body text with size 9 and other areas with size 13.5.
I have replicated this issue by copying the email to a new message and sending it to myself. The entire email is in the same font, it appears to look fine in the Sent items folder, however when it arrives in my inbox, the bulk of the email is Helvetica 9, but strangely the bottom two lines of the email are Helvetica 13.5.
If, before sending the original email, I select all of the text, and choose Helvetica 11 on the Mac, the email arrives in my inbox as 9 only (which is more acceptable than two very different fonts in the same mail). Therefore it appears that what Im seeing originally on the screen when I copy/paste his sent mail is different to the actual font size of the email.
Can anyone advise what would likely be the cause of this, why would an email which is formatted with one font, arrive in two different font sizes?
Im having difficulty explaining this to an angry client who rightly argues that its very unprofessional for his mails to be like this