Steve Jobs would've never allowed this.
Normally, this is a joke. But its 100% true, and I am NOT a Steve Jobs fan. But Steve jobs was not a bean counter. ( Neither was Bill Gates, to an extent. They both knew that you had to have a quality product, and provide good support, over everything else. )
Steve Jobs knew that if you were going to charge the kind of money Apples does for well ( at least hardware wise, mid range products ), you had to have great customer support, and an awesome retail experience.
Its one of the reasons why Apple became so successful.
With these idiots at the Helm, don't be surprised if Apple gets beaten to a pulp over the years by Microsoft ( Again), and they lose out in the Smart Phone Market.
Not Apple Hate, but with Apple being run by bean counters, I could see bad things happening. I think Apple being run by bean counters in the pre return of Steve Jobs in the mid 90s is what let the PC OEMs and Microsoft beat them to a pulp.
Ya know whats really sad? Companies like Microsoft, are 100% focused on created great products with great support, Windows XP/Xbox Line/Window 7 and 8 ( I hope ) seem to fuel my theroy.
While Apple, the company that used to be 100% about customer satisfaction, isn't really bringing anything new out, Look at OSX 10.7 and 10.8 ( Not as bad, I'll admit ). Total disasters compared to 10.5 and 10.6. And now they care more about maximizing profits while cutting things as cheap as 12 dollar an hour labor.
If apple goes into the *******, thank the bean counters.
I miss my old Apple, I really do.