so i called at&t today and was talking to them about downgrading my plan which is 1400 minutes, free nights n weekends, free mobile to mobile(on any cell phone carrier, upto 10 free #'s on my A-list plan) so i wanted to know if i would be able to keep my 8,000 rollover minutes and this is what she says to me:
"im not trying to be funny but what happens is when you call, we look at your account to see if you have been credited before. a lot of people have been calling to get their activation fee's credited and some of them are being credited. now im looking at your account and you have a courtesy refund of $5 in august and $40 something in july and now personally i wouldnt waste my time to credit you rollover minutes if you decrease your plan or activation fee's because your too needy and call about everything. now someone else may look at your account differently and say okay i can credit your activation fee's as a courtesy but im not them nor am i going to do it"
so what i am doing tomorrow is calling at&t again and saying i want to speak to a manager and that i feel disappointed on how she told me that i am too needy and call about stuff on my plan and that im not worth her time to be treated with respect and maybe offered to get credit on my plan then i am going to threaten to cancel my plans and not even use my 4 upgrades and return my phones when they come in and ask them, so you are telling me being a valued customer and having an at&t even before iphones came out and not switching over to verizon just like 30% of your customers is not being loyal? and i bet manager will over ride the activation fee's, boom boom pow!
cliff notes: call and ask if they can credit the activation fee as a courtesy and there is a good chance they will, if not ask for a manager! boom boom pow!
UPDATE: CALLED BACK, ASKED FOR MANAGER, TOLD THEM HOW RUDE THE PREVIOUS PERSON WAS AND THAT IF THEY THINK IM NOT LOYAL THAT I CAN CHANGE TO VERIZON/SPRINT RIGHT NOW, SHE SAID NO IM SORRY FOR THAT AND I WILL GIVE YOU A CREDIT FOR ALL 3 LINES, SINCE OUR SYSTEMS ARE BEING UPDATED RIGHT NOW I WILL CALL YOU BACK BETWEEN 8AM-1PM AND LET YOU KNOW THAT ITS COMPLETED. I WILL ALSO SEND YOU A TEXT TO LET YOU KNOW. SHE ALSO SAID NO MATTER WHAT IT WILL BE DONE SO DONT WORRY IF I DONT GET A CHANCE TO PICK UP...
CLIFF NOTES: 3 PHONES ACTIVATION FEE WAVED AND I LOVE AT&T AGAIN
"im not trying to be funny but what happens is when you call, we look at your account to see if you have been credited before. a lot of people have been calling to get their activation fee's credited and some of them are being credited. now im looking at your account and you have a courtesy refund of $5 in august and $40 something in july and now personally i wouldnt waste my time to credit you rollover minutes if you decrease your plan or activation fee's because your too needy and call about everything. now someone else may look at your account differently and say okay i can credit your activation fee's as a courtesy but im not them nor am i going to do it"
so what i am doing tomorrow is calling at&t again and saying i want to speak to a manager and that i feel disappointed on how she told me that i am too needy and call about stuff on my plan and that im not worth her time to be treated with respect and maybe offered to get credit on my plan then i am going to threaten to cancel my plans and not even use my 4 upgrades and return my phones when they come in and ask them, so you are telling me being a valued customer and having an at&t even before iphones came out and not switching over to verizon just like 30% of your customers is not being loyal? and i bet manager will over ride the activation fee's, boom boom pow!
cliff notes: call and ask if they can credit the activation fee as a courtesy and there is a good chance they will, if not ask for a manager! boom boom pow!
UPDATE: CALLED BACK, ASKED FOR MANAGER, TOLD THEM HOW RUDE THE PREVIOUS PERSON WAS AND THAT IF THEY THINK IM NOT LOYAL THAT I CAN CHANGE TO VERIZON/SPRINT RIGHT NOW, SHE SAID NO IM SORRY FOR THAT AND I WILL GIVE YOU A CREDIT FOR ALL 3 LINES, SINCE OUR SYSTEMS ARE BEING UPDATED RIGHT NOW I WILL CALL YOU BACK BETWEEN 8AM-1PM AND LET YOU KNOW THAT ITS COMPLETED. I WILL ALSO SEND YOU A TEXT TO LET YOU KNOW. SHE ALSO SAID NO MATTER WHAT IT WILL BE DONE SO DONT WORRY IF I DONT GET A CHANCE TO PICK UP...
CLIFF NOTES: 3 PHONES ACTIVATION FEE WAVED AND I LOVE AT&T AGAIN
Last edited: