Carrier AT&T get your upgrade fees waived.

Got all 4 of my upgrade fees waived and got $144 back in total!

I bought it on my dummy line, activated a dumb phone for $26, it was free to activate the 5. Also they gave me a $35 credit due to other complications

I didnt get a confirmation yesterday so I contacted AT&T via chat and requested a text confirmation which I got immediately.

The adjustment amount however shows $38.44 instead of $36. Wonder why.. taxes?

Just got off the online chat, the rep gave me a bit of a hard time but I remained polite but firm, suggesting that I could easily return the phones and switch carriers, and she eventually gave me the credits for activating 2 iPhones as a "one time courtesy for being a valued customer." If they try and give you a hard time, just be persistent!

I'm still pretty ecstatic. This could change next week, but at the moment, I've never been so happy with AT&T.

I just walked in the store and got my phone activated like activation fees didn't even exist.

MrSpanks said:

I just walked in the store and got my phone activated like activation fees didn't even exist.

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But they do, and they show up on your bill.

megsalias said:

But they do, and they show up on your bill.

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He told me it was waived since I was waiting 30+ minutes on the phone with AT&T and just decided to go to my store.

Great tip, and thank you. I had 3 one time upgrades from 2 new iPhones and the S3 I tried out for three weeks before returning. Put "unhappy about one time upgrade fees" in the reason for wanting to chat, I didn't even have to say anything, the response came immediately after the rep signed into the chat "we understand your concern and be rest assured that we will resolve it" -- next line: "I can go ahead and waive it since you are a valued customer".

Easiest 108 dollar savings I've ever had, thanks for the tip!

Just call and tell em you will return the phone if you don't get the fee refunded and they usually give in. If it comes to it then ask to cancel your service and they ll put you thru to the retention dept and they all waive it for you. I've had them give me numerous credits thru out the years and even got a free Curve at one point

Didn't work for me. Said they weren't allowed to do that. I asked again but same answer.

treyjustice said:

Didn't work for me. Said they weren't allowed to do that. I asked again but same answer.

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It depends on who you talk to. I would try again later.

I had $180 waived, but it hasn't shown up online. He said it'll show up on the statement. I did get the transcript emailed to me and a text confirming the $180 being waived.

I got mine $36 activation fee credited back. I just called and asked nicely. no problem at all

I called and asked for a courtesy credit of the upgrade fee due to my length of stay with ATT and the amount I pay, I just said I thought 36 per line was a lot, and they credited me for 3 phone upgrades and some tax.

I was surprised and happy....now If i can get them to waive the early upgrade fee....lol just playing, won that at the casino, I am happy.

Just tried again and got $42 credited :]

Any risk of losing the grandfathered unlimited data plan? i.e. anyone not lose their unlimited data after doing that? (Don't think this would happen since I already signed the new 2 year contract, but I hear they try to kick people off the plan for any reason possible.)

thanks op. it worked for me !!

Worked for me!

Credit show up when you log-in to att.com?

Those who had a credit issued via chat. When you log-in at att.com and see "Your total balance is:" do the credits show up right away?

I was told that I was credited for my activation fee but show $0 when I sign in at att.com

worked for me...well at least he SAID he did it.

StevenB7 said:

Those who had a credit issued via chat. When you log-in at att.com and see "Your total balance is:" do the credits show up right away?

I was told that I was credited for my activation fee but show $0 when I sign in at att.com

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Mine showed up about an hour later.

worked for me! Thanks original poster!!!

It took a little hustling, but I got it done as well. They originally said no until I told them I would switch to VZ. Just saved $108. Thank you OP.