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Dear MacRumors,

Why the hell are you glorifying some douchebag for destroying property that isn't his?

Are you so hungry for page views about the nerd panic du jour that need to advertise such *******ry?

I mean fine if someone wants to do this to their own property, but it's unacceptable to basically encourage said behavior by giving people like that the platform to be seem by millions of people.

Disgraceful.
 
"iPhone 5 is made with a level of precision you’d expect from a finely crafted watch — not a smartphone. Never before has this degree of fit and finish been applied to a phone"

http://www.apple.com/iphone/design/

I'm done trying to explain it to you.
That doesn't exclude the possibility that a number of the millions of iPhones shipped in a matter of days may have been defective or damaged during transport. And most of the reviewers agree with Apple's claim that the iPhone 5 is the most finely crafted phone ever.

As much as we all hate automotive analogies, even Rolls Royce, arguably the world's most luxurious and precise automaker, has had recalls. And some have been in fender-benders. That doesn't mean that their cars aren't finely crafted.

Edit: By "number" of iPhones likely being defective among those received by consumers this past weekend, if we were to go with the assumption that 5 million consumers received iPhones, and if only 1% (which would be a shockingly low percentage for this type of product) of those were defective, then there would still be 50,000 consumers who received defective iPhones over the weekend. That's certainly more than enough to start a good number of threads about how lousy the iPhones they received were.
 
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It's just impossible for an imperfect iPhone to leave the factory and end up in the hands of a consumer. Apple would never allow this to happen. Never. This is why they are so great and why we all love the company so much.

Not impossible at all. The forum is full of people who have gotten less then perfect iPhones in the past. Macs have also arrived damaged out of box. No manufacturing company is perfect.

There have even been instances of iPhones arriving with photos already loaded that are someone else's.
 
Units arriving scratched out of the box shouldn't happen but is the unfortunate result of factories with unaccustomed workers trying to mass produce a new device - from 0-100 in a blink. But if they didn't do that and carefully ramped up production, then the aluminum foil hatters would blurb here in the form, that Apple is holding back on stock, to create more Hype :p

:D
 
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It's just impossible for an imperfect iPhone to leave the factory and end up in the hands of a consumer. Apple would never allow this to happen. Never. This is why they are so great and why we all love the company so much.

Not impossible at all. The forum is full of people who have gotten less then perfect iPhones in the past. Macs have also arrived damaged out of box. No manufacturing company is perfect.

There have even been instances of iPhones arriving with photos already loaded that are someone else's.
NewAnger, I believe you may have missed the sarcasm in aurichie's post.

I agree with you, though, there will be tens of thousands of consumers who receive defective iPhones, even if Apple's QC is exceptional. The sheer number of Apple products sold ensures that the number of defective products sold will also be huge.
 
The general MacRumor user cracks me up

Part of the problem with the comments on this forum is people generally have no idea what they're talking about. When it comes to anodise it seems like people really do have no idea.

Before you reply about my comments please take a look at the products my company designs and manufactures:

http://www.360precision.com

In any given year we have thousands of individual components hard anodised. What may seem like a simple process is far from it. There are dozens of variables that need to be EXACT to achieve a consistent colour and finish. I don't know the precise science behind the process but I know enough to provide an intelligent comment regarding the iPhone issues.

My first comment is on the photo on the first page, these types of marks are not actually scratches IN the anodise but transference from a less hard material. In this photo they've not actually removed the anodise from the iPhone but left behind material from the key on the surface. These marks can either but rubbed off or polished out. Yes, type III hard anodise is actually HARDER than the material car keys are made from.

Second comment is regarding the scuffs and general appearance of the finish. With aluminium you will always need some type of surface treatment BEFORE the anodise process to remove either machine marks or markings from other manufacturing processes. With any of these processes unless you have the parts highly polished the aluminium will always have a slight texturing, couple that with the hard finish of the anodise and you end up with a very fine like sandpaper effect.

We tried a sand blast finish on a batch of our parts and even after general handling during assembly the parts looked scuffed. Basically you end up with the part covered in dead skin cells and oils from the skin. So unless the iPhone backing was shinny like the chamfered edge you're always going to end up with a part that picks up marks from your hands and other materials it comes into contact with. They will however clean off.

As I don't have an iPhone 5 I can't actually test to see the actual spec of anodise used. But from looking at the colour and the fact that Apple needs an absolute colour and finish match between all iPhones I find it hard to believe that it is in-fact type III but more like type II anodise. Although type II is hard, it's nowhere near as durable as type III.

With type III anodise it's extremely difficult to guarantee an extreme colour match between batches of material. With aluminium you will always have variation of the alloy composition even within the the same spec. Slight changes in the copper or silicon content can have an effect on the shade of black you can achieve when the parts are anodised. The last thing Apple would want is some parts really black and others dark grey.

Also due to the thickness of the part it would be difficult to type III anodise without actually burning or pitting the part. The minimum thickness for type III hard anodise is 25 microns, so you have 12.5 micron growth INTO the part and an additional 12.5 micron growth ON the apart. Type I or II on the other hand can be much thinner making the process far easier.

The other factor is environmental. Type III anodise produces a lot of toxic by products that need to be disposed of and I can't see this process fitting in with Apple's environmental policy.

I could of course be wrong and until I have an iPhone 5 and can measure the actual thickness I can only speculate.

What I can say though is that unless you're actually GOUGING the back plate almost ALL scuffs and scratches should either rub off or in extreme chases be polished out using a t-cut type polish.

Matt
 
Part of the problem with the comments on this forum is people generally have no idea what they're talking about. When it comes to anodise it seems like people really do have no idea.

Before you reply about my comments please take a look at the products my company designs and manufactures:

http://www.360precision.com

In any given year we have thousands of individual components hard anodised. ETC

Thanks, Matt. That was very informative. :)
 
If it's a choice between a glass back that is prone to shattering, and an aluminium back that is prone to scuffing, I'll gladly take the latter.
 
Should I Change My Mind?

I'm picking up a Black iPhone 5 16GB AT&T model as soon as it becomes in stock at my local Apple/AT&T stores later this week.

I may be second thinking the colors now though, because of this scratching. When visiting an AT&T store the other day, I noticed that a day after the release, the display unit the sales guy was holding was already badly scratched on the back, especially on the Apple logo. I even asked him myself if it gets scratched bad, and he said yes.

In terms of changing my mind on colors, does the white model scratch less? I know it's mainly the aluminum that scratches, but for the black and white model they are both different aluminum tones. Is it any different?

Thanks for any replies!

-Mike Cronin :apple:
 
c'mon guys..

We have to support Apple. I don't understand why you guys keep complaining on the minor defects.
 
eh... i've had my phone for 4 days and the bezel is already scratched noticeably in 3 places

Maybe I got a bad phone, maybe it is shoddy work, i have no idea to be honest, but it's frustrating,

Ever since my first iphone i've always kept it in a pocket by itself, i've always used cases (too bad i couldn't order a decent case in the first 4 days... most of them on amazon look like cheap crap that may scratch the phone anyways), but this new phone seems to be a little too fragile around the edges

I haven't dropped it, I haven't put it near keys or anything silly like that.

Would you be a little upset if you bought a new car and found that when you drove it home and put your car cover on it (analogy for putting it in your pocket) the paint started to chip immediately? That's how this seems to be.
 
That doesn't exclude the possibility that a number of the millions of iPhones shipped in a matter of days may have been defective or damaged during transport. And most of the reviewers agree with Apple's claim that the iPhone 5 is the most finely crafted phone ever.

As much as we all hate automotive analogies, even Rolls Royce, arguably the world's most luxurious and precise automaker, has had recalls. And some have been in fender-benders. That doesn't mean that their cars aren't finely crafted.

Edit: By "number" of iPhones likely being defective among those received by consumers this past weekend, if we were to go with the assumption that 5 million consumers received iPhones, and if only 1% (which would be a shockingly low percentage for this type of product) of those were defective, then there would still be 50,000 consumers who received defective iPhones over the weekend. That's certainly more than enough to start a good number of threads about how lousy the iPhones they received were.

Excellent point about the number of defective units vs the number sold. Even a miniscule percentage of 5 million is enough for lots of people to make noise about defects even though overall percentage wise it is an amazingly low number.
 
Excellent point about the number of defective units vs the number sold. Even a miniscule percentage of 5 million is enough for lots of people to make noise about defects even though overall percentage wise it is an amazingly low number.

Yeah, you would be surprised how insane that tends to be. I've worked with very large companies on mobile device rollouts and when 10 devices out of 10,000 is defective they start throwing a huge fit... and I'm telling them "guys... look at the percentage of success here... you're talking about 1 device out of every 1000... we can ship out 10 replacements and our ROI is still way thru the roof".

I just picked up my coworker's new iphone and pointed out a scratch on his bezel as well. I'm beginning to think they should have left the bezel as silver and not painted it. I bet if I could pry the iphone out of my it guy's case it's got scratches on the bezel as well. So far we are 2 for 3 in the office with scratched bezels though.

Funny enough we ordered our phones different ways. I went to apple. Buddy went to Verizon. IT guy went thru AT&T.
 
At the end of the day it's just a phone.

While it's getting a lot of attention now, in a matter of months it will be "just another iPhone" and buyers will be clamoring for "rumors" about the next one.

Why Obsess?
 
Build quality...

Scratching up the in sore device is not in order.

However making a high end product that will get the old used look fast is also not in order.

The iphone 1, 3 and 3GS had metal, plastic and glass. The metal was polished or brushed and the plastic was one colour. If it scratched it stayed the same colour. With the iPhone 4 and 4S there was only the glass and metal band - same deal - if it scratched it stayed the same colour.

With this iPhone 5 it will be very visible when it is scratched (and scratched it will be). I don't really care that is the same deal with ipods etc. this is a product in another league. The build quality should reflect that.
 
Part of the problem with the comments on this forum is people generally have no idea what they're talking about. When it comes to anodise it seems like people really do have no idea.

[...]

Matt

Fantastic (and interesting) post Matt. +1

Even better than the people who read Wikipedia then posted like they have some kind of subject matter expertise :D
 
Update:

After spending 2hrs on the phone with Apple yesterday, I am being sent a new phone directly from China. Should have it Tues. Apple is doing right by me.

The black bank is holding up very well without a case. As stated above, you need to get a undamaged one out of the box.

----------



+1

I hope the new one is in the condition you'd expect it to be...new. :)
 
I'm picking up a Black iPhone 5 16GB AT&T model as soon as it becomes in stock at my local Apple/AT&T stores later this week.

I may be second thinking the colors now though, because of this scratching. When visiting an AT&T store the other day, I noticed that a day after the release, the display unit the sales guy was holding was already badly scratched on the back, especially on the Apple logo. I even asked him myself if it gets scratched bad, and he said yes.

In terms of changing my mind on colors, does the white model scratch less? I know it's mainly the aluminum that scratches, but for the black and white model they are both different aluminum tones. Is it any different?

Thanks for any replies!

-Mike Cronin :apple:

Have you seen the video of the guy scratching the black iphone5 ?

It really has restored faith in the durability of the black aluminum. I'm not sure about the durability of the white though.
 
Excellent point about the number of defective units vs the number sold. Even a miniscule percentage of 5 million is enough for lots of people to make noise about defects even though overall percentage wise it is an amazingly low number.

Yep this is an important point often lost on forums like these with a few hundred sample polls. Small sample plus OCD is not a good combo.

The local ONE black iPhone 5 in Best Buy is perfect.
 
Did anyone else read the original post. It was titled "Did a test on one of our instore demos", so it sounds like this is an apple employee, that is just really messed up.
 
My black iPhone 5 ready has a gash along the bezeled edge. It's been in my pocket with nothing else. Seriously considering switching to the white one.
 
I queued for mine on launch day, I never noticed the scuff coming out of the box but later that day my husband noticed it...took it to Apple store and they refunded and then replaced it.

Now it was a small scruff where the black material was off and silver showing through, just on left hand edge, lots of people wouldn't have bothered and I also keep mine in a case but I felt I had just spent £599 and for it to have that little defect bothered me, they replaced it no problem
 
My iPhone 5 came with a small chip on the right hand part 3/4 of the way up! I was on the cellphone to the apple company and within 1 time I obtained alert that my alternative device had been shipped! Not satisfied with the destruction, however, well satisfied with celery aftercare!! I think the destruction is brought on by it that maintains the cellphone in the develop procedure.
 
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