Here's my last update onthis issue. THANK YOU APPLE FOR TAKING CARE OF YOUR CUSTOMERS! Verizon on the other hand, which is where I bought the phone punted this to Apple to clean up. I will NEVER buy another Apple product from anyone BUT APPLE. THEY are FANTASTIC to deal with. Here's what happened. After getting on the phone with VZW tech support they totally determined and recommended I replace the phone. I say great lets set it up. Now, it gets interesting-by the way, I am also a Verizon supervisor in the wireline division but anyway...the vz rep says "well we will send you a new iphone for the defective one we sold you but we need you to buy it again and when we get the defective one back we will credit you back". I told her politely I would not be buying another iphone but wanted my defective unit that you determined was bad to be replaced. I thought she was confused at first but no they actually will tell you the policy on replacing even defective units that they themselves determine as defective will not be replaced unless you buy a new one and wait for your money to be given back to you. Does this sound like a company you want to buy an expensive device from ? So the girl says "well, Apple may just replace it for you, you could always call them" I had a genious appointment today and The genious took it in the back room and came out with a new unit and said they are replacing it! Just that easy and the genious just said now that Apple replaced my VZW phone VZW will not ever replace it agin and I told him I would never give anyone but apple my $ directly next time because he treated me so good today. What a great company Apple is for taking care of their customers. The genious said something about within so many days of launch they really want to take care of their customers. Shows they really care for us I'd say. I know wher my money is going next release and it will not be VZW but Apple directly.