Fortune 500 Company Urging Employees Not to Upgrade to iOS 6 Over Exchange Bug

Diode said:

What else is there? Lotus Notes

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LOL. There are actually business that still use Notes, but I think some of them are migrating to Exchange.

Maybe the person you replied to expects businesses to transfer sensitive corporate email using their iCloud account.

We tried working with Apple directly to get iOS devices managed on our secured corporate WiFi, but they just don't seem to care about business customers. The support was terrible. The tech didn't even understand our goals and we couldn't get the support escalated to a higher level tech. We will probably just end up purchasing Windows 8 tablets when they become available.

iOS devices are nice for consumers, but are basically useless for businesses. For example, there are still plenty of businesses that use Flash. We don't use it, but we never used it much anyways.

jtara said:

IMAP has no provision for push. You get instant notifications on your desktop email client only because your client is constantly connected to the server.

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Actually It does.

http://en.wikipedia.org/wiki/IMAP_IDLE

I've been testing for this "bug" all day on our Exchange server at work. No cancellations have happened. I get the decline notices as usual. All declines have come from iOS6 devices.

Maybe this stupid "Fortune 500 company" hasn't updated their Exchange server.

BMNB1tch said:

who the hell still uses exchange Jeeps!

pls join the 21st century

it's not 1995 anymore

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Most big corporations...

You're really showing your ignorance here.

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spencers said:

I've been testing for this "bug" all day on our Exchange server at work. No cancellations have happened. I get the decline notices as usual. All declines have come from iOS6 devices.

Maybe this stupid "Fortune 500 company" hasn't updated their Exchange server.

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We can't reproduce this here either. Maybe they're still running Exchange 2003 or older.

MacFather said:

iOS6 - worst update since iPhone OS 3.0

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Yep... it is.

This thing (iOS6) has been a debacle from many angles.

I'm glad to see this Exchange problem surface, because it means I'm not the only one who's been railing about this since iOS6 release.

And for the 1000th time, I wish apple would allow rolling back to iOS5.1

Dealing with mail problems is a nightmare (some of us rely on it for serious stuff - like work).

.

And there is no way to downgrade a 4s to 5.x either I suppose...

Hmm... Bad, especially after the huge adverts for the iPhone 4 'supporting Exchange'...

nicholc2 said:

We can't reproduce this here either. Maybe they're still running Exchange 2003 or older.

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I'm sure you would be amazed of you knew how many large organisations don't upgrade their server infrastructure. I saw a job advert today for an unnamed bank looking for a consultant to upgrade their Exchange 5.5 to 2003.

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PinkyMacGodess said:

And there is no way to downgrade a 4s to 5.x either I suppose...

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I haven't tried but I'm sure you could restore with an 5.1 .ipsw file.

johnnyicesae said:

I work for a major company that is privately owned (if you travel or wrecked your car recently you've heard of us) but would probably be a Fortune 500 company if it was public. Long story short they sounded the alarm on this one ahead of the release... Being the rebellious spirit that i am I upgraded anyway. After a 4-day quarantine they discovered that it only occurs (at least on our setup) when an user has a delegate set up. They have since re-enabled access to those of us without a delegate.

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I second that. Users with delegates seems to be at the heart of the issue for us.

BMNB1tch said:

who the hell still uses exchange Jeeps!

pls join the 21st century

it's not 1995 anymore

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Hahaha..

What the hell does this mean?

It's like saying "Electricity? What kind of neanderthal uses that?"
"Air? You still breath air???"

Do you not know what Exchange even is?
It's the most-modern, most-common, most-powerful, [insert additional positive adjectives here] collaborative/groupware in existence.

Humans. That's who still uses Exchange.

Not new to iOS6

This has been an issue for our company for at least a year. It's not a problem new to iOS6.

vkramer said:

If I could I would urge people never to touch Microsoft Exchange due to the fact that admins have the ability to wipe your phone with one click and no permission.

What a buncha ******** that is...

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Just curious,

What do you think you ought to do if your national corporation with tens of thousands of employees uses MS Exchange? Tell them to shove it up their arse because you prefer gmail?

Some of these comments are just so stupid and ignorant. Most large corporations use MS Exchange. If you work at a car wash where they use an internet kiosk, that's different.

Apple have really fell asleep at the wheel here. If they want to trust of corporations to use their product, they better start to wake up - and do it soon.

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NedBookPro said:

Yep... it is.

This thing (iOS6) has been a debacle from many angles.

I'm glad to see this Exchange problem surface, because it means I'm not the only one who's been railing about this since iOS6 release.

And for the 1000th time, I wish apple would allow rolling back to iOS5.1

Dealing with mail problems is a nightmare (some of us rely on it for serious stuff - like work).

.

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As much as I like Apple, it seems they've never treated EAS as a priority. They screw it up almost every major release.

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vkramer said:

If I could I would urge people never to touch Microsoft Exchange due to the fact that admins have the ability to wipe your phone with one click and no permission.

What a buncha ******** that is...

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Then don't connect your personal device to the corporate mail system. Easy. You provided them permission the moment you loaded corporate data on your device. Most likely this was addressed in your company's IT policies/handbook.

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natbarmore said:

(In researching the pre-iOS6 problems, I found more than one person who claimed to have traced the problems to a bug in how Exchange Server 2003 implemented the ActiveSync/Exchange protocol. They said that the bug was still there in 2007, but fixed with Exchange Server 2010.)

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My documentation shows it was addressed in Exchange 2007 SP3.

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steveza said:

I'm sure you would be amazed of you knew how many large organisations don't upgrade their server infrastructure. I saw a job advert today for an unnamed bank looking for a consultant to upgrade their Exchange 5.5 to 2003.

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????!?!?!?!?!?! Wow.

I could do it for them. Where are the located?

Aeroscout said:

Glad to see this is finally getting attention. Meeting invite integration with iCal, Outlook, Exchange, iOS, iCloud has been problematic since long before iOS 6 came out. Maybe a fix will be in the works soon with a this kind of attention. Or am I just being overly optimistic?

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Amen. Don't forget about swoosh before SMTP.

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Jibbajabba said:

That's not a bug but a feature imho

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You beat me to the punch.

spencers said:

I've been testing for this "bug" all day on our Exchange server at work. No cancellations have happened. I get the decline notices as usual. All declines have come from iOS6 devices.

Maybe this stupid "Fortune 500 company" hasn't updated their Exchange server.

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We're on BPOS-D so it's definitely updated. But the updates might be a month behind??

Anyway, I think it's more related to the delegate issue as others have mentioned. Did you test this with users that have delegates?

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Iconoclysm said:

There's a new Microsoft cloud based solution for managing "unmanaged" devices coming along that may make this a bit easier.

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More details please.

nefan65 said:

Huh? Not saying it's perfect, but that's a pretty big generalization. Maps have worked fine for me in my area. Siri has been fine for what I've used it for, including weather in my area. I've added 2 items to Passbook, and they're pretty cool. Basic, but it works. I'm sure over time all of it will improve...

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Dude... the point you're missing here is:

Yes it works for you, but it doesn't for many others.

THAT MEANS IT'S BUGGY AS HELL.

Imagine you buy a car and it drives fine for your wife, but whenever you drive it something doesn't seem right. Are you going to put up with that? I don't think so.

Why is it only with apple products, people seem to think everything is justified. "Give it time"? Pfft.

It should never have been released in the first place.
There's no excuse. The list of problems with iOS6 grows by the day.

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Geckotek said:

????!?!?!?!?!?! Wow.

I could do it for them. Where are the located?

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I could also do it for them but I refuse on principal

It was a UK advert so I guess they would be in London.

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Geckotek said:

More details please.

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SCCM 2012 and Azure I think.

steveza said:

I could also do it for them but I refuse on principal

It was a UK advert so I guess they would be in London.

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Yeah, not sure I want to touch 5.5 ever again and why would they not migrate straight to 2010? Meh....I'm looking in NYC anyway.

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steveza said:

SCCM 2012 and Azure I think.

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Think I heard they were going to extend SCCM functionality to cover Surface, but hadn't heard about EAS management. Will this be a true MDM?

Mr. Retrofire said:

iOS is a toy (for kids). *lol*

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Sadly this is becoming a reality. And that's a worry.

Sure... Angry Birds seems to work without any problems.

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nicholc2 said:

We can't reproduce this here either. Maybe they're still running Exchange 2003 or older.

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I'm thinking this only happens if the person declining the invite is a delegate of the Organizer's mailbox.

A good test would be to delegate permissions to user 1's mailbox to User2. These permissions should allow for the ability to create/Modify calendar invites on behalf of User1. Then have User1 create an invite where User2 is an invitee. The have User2 decline the invite.

steveza said:

I'm sure you would be amazed of you knew how many large organisations don't upgrade their server infrastructure. I saw a job advert today for an unnamed bank looking for a consultant to upgrade their Exchange 5.5 to 2003.

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The bigger the organization, the less likely they are to upgrade.

People think of Exchange Server as a standalone upgrade, but you have no idea how many third party / homegrown applications probably use Exchange Server, upgrading Exchange Server would require revisit all of those applications and making sure they work with the new version, could be a serious project and not many IT departments have money for such things; EXCEPT when it become necessary.

Not to nitpick, and fully acknowledging that Apple has a bug to fix here, but ...

The fact that Exchange allows someone other than the creator of the appointment to cancel it is a problem. I would expect an widely used, "enterprise" class server infrastructure like Exchange would be implemented with certain safeguards in mind. Relying on client software to "play nice" in order to function properly is never a good approach.

Geckotek said:

We're on BPOS-D so it's definitely updated. But the updates might be a month behind??

Anyway, I think it's more related to the delegate issue as others have mentioned. Did you test this with users that have delegates?

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Just checked, and we don't have any users with delegates. We're a SMB (99 employees), so it was an easy check.

Mr. Retrofire said:

iOS is a toy (for kids). *lol*

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NedBookPro said:

Sadly this is becoming a reality. And that's a worry.

Sure... Angry Birds seems to work without any problems.

.

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To be fair, Android is a bigger issue than iOS when it comes to EAS. There are too many odd implementations out there that don't fully support all the features of EAS and we end up having to tell users to buy Touchdown.