self repair
About a year ago I noticed my 1TB Seagate HDD had failed S.M.A.R.T. It was operating with the usual noise and no hang ups but I decided to replace it myself anyway. I use software to control the fan speeds and now have a 256GB SSD.
So when I got the e-mail I was immediately concerned that I would not be eligible for the replacement drive, not too big a deal, but still I think I deserve a replacement for something deemed defective.
After two phone calls to customer support, one to my local store, and asking for a physical address which I could send a written complaint I was given the option to seek reimbursement. The apple care rep entered the request for me so I hope I will be approved. I realize I could have submitted this myself but does anyone know how the reimbursement process works? What is required to prove you replaced the drive? I bought the replacement on-line so I have the receipts for the fan software and drive but as this isn't a direct replacement how is the amount determined?
BTW, a HDD replacement on a 27" iMac is about an hour job for someone who has never done it before. Assuming an apple genius has a fully burdened hourly salary of about $25 an hour this whole job is worth little more then $100 retail. I think it's hardly worth the time of disconnecting everything, making an appointment, driving to the store, then returning to the store, reconnecting everything and restoring from backup! What a pain in the _you know what_!
About a year ago I noticed my 1TB Seagate HDD had failed S.M.A.R.T. It was operating with the usual noise and no hang ups but I decided to replace it myself anyway. I use software to control the fan speeds and now have a 256GB SSD.
So when I got the e-mail I was immediately concerned that I would not be eligible for the replacement drive, not too big a deal, but still I think I deserve a replacement for something deemed defective.
After two phone calls to customer support, one to my local store, and asking for a physical address which I could send a written complaint I was given the option to seek reimbursement. The apple care rep entered the request for me so I hope I will be approved. I realize I could have submitted this myself but does anyone know how the reimbursement process works? What is required to prove you replaced the drive? I bought the replacement on-line so I have the receipts for the fan software and drive but as this isn't a direct replacement how is the amount determined?
BTW, a HDD replacement on a 27" iMac is about an hour job for someone who has never done it before. Assuming an apple genius has a fully burdened hourly salary of about $25 an hour this whole job is worth little more then $100 retail. I think it's hardly worth the time of disconnecting everything, making an appointment, driving to the store, then returning to the store, reconnecting everything and restoring from backup! What a pain in the _you know what_!
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