Apple unlawful activity
After mine crashed regularly and overheated, I arranged two calls with their paid telephone department £30 service calls to resolve the issue. After that didn't work I took it into the store which is in a different city. They said after a clean install of the operating system it should work. It didn't so I went back to the store.
I noticed that they tried to recreate the same conditions which was usually file transfers from external hardrives however they used usb with only small amounts of data transfer. When I said they should use a bigger drive the iMac became too hot to touch and crashed. They said I would need a new drive putting in at cost. I said I was in UK Warranty.
The Head Genius said that Apple only offer a year warranty. I showed in the sales of goods act which permits up to five and the EU law which clearly states two. He adamantly refused. That day I saw lots of customers in store paying for clear manufacturing faults despite their products still being in warranty.
http://www.pcworld.com/article/255851/italian_court_upholds_apple_warranty_fine.html
I initiated a small claims. The store manager called me and said I was wrong that they had a right to charge. I continued the legal action at a cost of £94 for court application.
17 threatening calls from apple and they then offered a "goodwill replacement". I refused as its not goodwill its a legal requirement for them to repair and as they have refused on 3 occasions I wanted a refund additionally this goodwill would not renew the warranty or cover the legal expense.
Later after they had called another 10+ times they offered a replacement again under the term goodwill.
They had their defence struck, but applied for it to be reinstated. Their defence is they don't have to repair and offered a goodwill gesture (yet no offer to cover court fees). Today I get a default apple letter saying the drives are faulty and offer to replace so their defence of were not under a warranty to repair is humorous.
So they wait as long for customers to pay for their faults, allow hazardous computers to leave the store and fraudulently misinform or refuse customers their legal rights.
Can't wait to see how they defend their actions now. Will keep everyone informed. I only wish big corporations were aggressively fined for defrauding customers and wasting court and customer time.
AJ