Fed Ex shipment stolen in NY - insurance?
Long-time reader, first-time poster. I ordered a 16GB phone in-store on 10/16. It was shipped Fed Ex and delivered to my house in Brooklyn, NY on Monday. My elderly landlady, who lives on the first floor signed for the delivery at 4 p.m. and Fed Ex left the package on the table inside our front door. Unfortunately, between 4 p.m. and 5:30 when my roommate got home, the package was stolen off the table. I was wondering if anyone else has had a similar experience with recent shipments?
We are the only tenants, renting the top floor, with the landlady and her friend living downstairs, so there is no foot traffic besides us. There's a gate and steps leading up to the front of the house, so it's not super easy for some random person to peek inside. We've never had mail stolen before, and on Monday there were other packages and mail sitting on the table, which were still there at 5:30. Only the iphone box was taken. This makes me think it's likely to have been someone with knowledge of the chain of Verizon orders and Fed Ex shipments (apologies to them if I am wrong).
A few questions -- is it correct that the iphones ship in "discreet" boxes? They don't scream "APPLE" or "IPHONE" or anything on the return address, do they?
Also, I purchased Total Equipment Coverage with the phone through Verizon -- I am about to call the third party that handles claims, Asurion. Has anyone had experiences with them, or would anyone happen to know if they're likely to cover the phone before I've activated it (but after purchase)?
Sorry if this has been addressed here before. Thanks for any advice. All things considered, it's not the end of the world, but obviously a big annoyance and a bummer.