In the 'Site and Forum Feedback' section of this forum, there are, at present, a number of threads where active discussions are taking place on matters such as moderation, and how decisions re moderation are reached, and equally pressing questions such as what constitutes trolling.
Here, now, this particular thread title screams not so much trolling, as a sort of excessive howled response to an unfortunate experience.
I think I get it. This is a forum dedicated to discussion of matters Apple, with a membership, that, by and large, admire (if not on occasion, adore) Apple products, and if it falls short of the levels of service so often described, the result can be fury, and impotent rage.
Apple is a tech company (branching out into other areas) that exists to make profits. Traditionally, it has achieved this by manufacturing beautifully designed devices that offer excellent - sometimes radically cutting edge - performance, at pretty high prices. And more often than not, it has also given good customer service.
I'll echo the posts of many others, and while I admire and like many of the products produced and sold by Apple, I am not a blinkered groupie.
However, my experience of Apple Customer Service was extremely good. At different times over the past six years, I have had two iPod classics die (HDD failure) and both were replaced without any fuss whatsoever as they were still under warranty, and I had the sales receipt. This calm lack of fuss, and refusal to seek refuge in contractual small print, impressed me, and was one of a number of reasons (the others being excellent design, and the immunity to viruses afforded by OS) I switched to Apple computers four years ago.
Since then, my MBP also had problems (dealt with under Applecare), and the keyboard and Magsafe were both replaced on my MBA, all without a problem.
Nevertheless, while I readily concede that Apple does not always live up to the standards it sets for itself (and any company that avails of forced labour in China - shareholder greed notwithstanding - is not especially covered in glory), I will argue that its customer service is actually one of the better ones I have encountered this past decade.