Apple iPhone 5 Exchange/Replacement Thread

gitkua said:

I live in the Netherlands and Apple puts a hold on your card when doing Express Replacement, not just America.

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and this is the case in Australia too!

Can anyone link the customer service page where everyone are getting retail iPhones?

Well

I don't think there's a way to get retail replacements. Is there?

Never heard of it. I just hear of white box replacements.

Model number on replacements

I found this:
Apple iPhone 5 16GB White AT&T MD635LL/A

Apple iPhone 5 16GB Black AT&T MD634LL/A

Apple iPhone 5 32GB White AT&T MD637LL/A

Apple iPhone 5 32GB Black AT&T MD636LL/A

Apple iPhone 5 64GB White AT&T MD645LL/A

Apple iPhone 5 64GB Black AT&T MD644LL/A

My replaced Iphone 5 is model number ND296LL

I noticed it has less screen quality than my spouse's brand NEW Iphone 5. It's less bright and less colorful, causes eye fatigue. I will talk to at&t about this and try and get a new replacement somehow. This is not good.

luiss11 said:

I found this:
Apple iPhone 5 16GB White AT&T MD635LL/A

Apple iPhone 5 16GB Black AT&T MD634LL/A

Apple iPhone 5 32GB White AT&T MD637LL/A

Apple iPhone 5 32GB Black AT&T MD636LL/A

Apple iPhone 5 64GB White AT&T MD645LL/A

Apple iPhone 5 64GB Black AT&T MD644LL/A

My replaced Iphone 5 is model number ND296LL

I noticed it has less screen quality than my spouse's brand NEW Iphone 5. It's less bright and less colorful, causes eye fatigue. I will talk to at&t about this and try and get a new replacement somehow. This is not good.

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Check your auto brightness, i bet that is what it is. If you turn it up, you will notice a huge difference.

Go to settings > Brightness & wall paper

My launch iPhone 5 got dust under the lens in just the last few days, was visible as two purple lint like marks on every photo and visible in the camera display, really large actually. They replaced the phone with a new one on the spot no questions asked. Very happy, although concerned as a search of iPhone 5 camera dust brings up others with the issue and my iPhone 3G and iPhone 4 never had a speck ever get in the lens in 2 years each, let alone a month.

do i have to make an appointment at my local apple store to exchange my out of the box scuffed iphone 5, or can i just show up when the store opens and exchange it? i'm thinking i'll go monday morning to exchange it.

also what exactly is a white box replacement, can someone explain it to me?

jetlagged said:

do i have to make an appointment at my local apple store to exchange my out of the box scuffed iphone 5, or can i just show up when the store opens and exchange it? i'm thinking i'll go monday morning to exchange it.

also what exactly is a white box replacement, can someone explain it to me?

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If the iPhone was bought from Apple and under 14 days you wouldn't need an appointment.

Got my black/slate 32GB AT&T a couple of days ago. It has 4 sub-millimeter-sized discolorations in the anodized aluminum. The phone operates perfectly otherwise (it does rattle). I have an Apple store 5 miles from me but I'm on the fence as to whether to even bother to get a replacement.

KeepCalmPeople said:

Got my black/slate 32GB AT&T a couple of days ago. It has 4 sub-millimeter-sized discolorations in the anodized aluminum. The phone operates perfectly otherwise (it does rattle). I have an Apple store 5 miles from me but I'm on the fence as to whether to even bother to get a replacement.

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i'm in the same boat as you. mine has minor black superficial scuffs on the lower portion of the aluminum backing. i say go exchange it. i will go monday to exchange mine. but i dont want to go with the hassle of openining multiple boxes. i want to exchange it for another black one and pray it's not scuffed. if its scuffed i'll just get a full refund and try my luck at ordering a black iphone 5 through verizon and pray its not scuffed.

First iPhone 5 (F1, rest unknown) had very loose buttons and EXTREME interlacing/scan lines/flicker.
Second (current) iPhone 5 (F2, week 45 Zengzhou Foxconn), which I went into the Vodafone store and they offered me a brand new sealed retail unit has a perfect screen, tiny scuff on the metal corner that's only noticeable in light and is less than a millimetre in length which I don't care about the slightest, and a slighty loud vibration motor (compared to the 4S) which I assume is normal.

If anyone else is having interlacing issues, I'm sorry to break it to you, but that problem will not go away. The screen will remain flickery and blurry.

Get a replacement ASAP.

Help needed

Hi there,

Am having an issue with a second-hand iPhone 5 I bought. It is still under warranty. Basically the signal will randomly go off sometimes - it says 02-UK but has no bars so I can't call or text. Really annoying as I love this phone but sometimes the signal is full. o2 have said its not their coverage its the phone but I'm worried that if i take it to Apple store the phone will be on full reception and they will think i'm trying to scam them. What can I do?

nadds1590 said:

Hi there,

Am having an issue with a second-hand iPhone 5 I bought. It is still under warranty. Basically the signal will randomly go off sometimes - it says 02-UK but has no bars so I can't call or text. Really annoying as I love this phone but sometimes the signal is full. o2 have said its not their coverage its the phone but I'm worried that if i take it to Apple store the phone will be on full reception and they will think i'm trying to scam them. What can I do?

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Sounds to me like your iPhone may have been blocked by the previous owner rather than a hardware fault

iPhone 5 32GB Black, iPad 3 16GB Black, iPod Video 5.5G 120gb, Shure SE425's

yateseyd1991 said:

Sounds to me like your iPhone may have been blocked by the previous owner rather than a hardware fault

iPhone 5 32GB Black, iPad 3 16GB Black, iPod Video 5.5G 120gb, Shure SE425's

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I had the same thing happen to me on an iPhone 5 for Verizon and brought it to Apple and they replaced it. They were originally going to attempt to do a 'restore" but I told the genius I had already done one and he got me a replacement. However, the new replacement has a blemish on the chamfer edge which the genius was happy to replace again but they did not have anymore 32GB iPhone Black so he said to return another day to get replacement.

luiss11 said:

I don't think there's a way to get retail replacements. Is there?

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were you able to get retail replacements?

iPhone 5 Gumtree

I got an iPhone via Gumtree thats brand new sealed, what the guy failed to tell me is its locked to three. Now i have been around 3 stores and they are the most impossible people to try and get a phone unlocked since they want you to have owned the phone for a month, yet they do not sell Nano sims in store *facepalm*

This phones has not even to activated or used and i just want to use giffgaff with it.

Anything i can do with spending a lot of money for it to get unlocked thus voiding the warrenty (quickly)

Please any help :'(

Get it unlocked from ebay or other sites

There is a thread about this called "imei unlock sites" I think

You'll have your answer there

Good luck

For three it tends to be around £120 which seems insane to me?

You should get someone to unlock it on their Three account for 15 pounds. Or try trading it on avforums for a O2 unit. (I guess giffgaff is on there)

Is anyone else's iPhone 5 on Verizon like really horrible on battery life? The other day I was streaming Slacker Radio while I was on Tweebot n it seemed like the battery was going down a percent every minute. Also it would get really hot if Im charging it n using it at the same time. Is all this normal? I've wiped the phone clean n everything. I'm thinking about getting a replacement at the Apple store

Can anyone who recently received an exchange program iPhone 5 verify what version of ios it is shipped with?

Rob180sx said:

Can anyone who recently received an exchange program iPhone 5 verify what version of ios it is shipped with?

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iPhone 5 64GB (White) at&t with 6.1.2 brought in today, less than 3 hours ago; was replaced with ND643LL/A (whitebox warranty replacement of same model) - new device came with iOS 6.1 (10B143).

I brought it home and updated to 6.1.2 (10B146).

Device was already factory unlocked through an online service; replacement was unlocked as well.

Just curious, what does this 'white box' look like?
Any photos?