iMatch Beware! Never Buying another piece of Digital Content from Apple
I just bought a new Macbook Pro. Because there were a lot of duplicate files in my iTunes Library and it has gotten out of control, I decided that this time I wanted to start with a clean Library, I decided I'll just download my library from iMatch. Instead, the damn thing REPLACED my old library with the new clean iTunes. I LOST all my music (Luckily, I still had a backup directory - but my 700 playlists that I've spent years building are GONE). Here's Apple's response (this experience has left a bad taste in my mouth and I think I'm going to return my Macbook and get a PC.)
Hello,
XXXX here from the iTunes Store. I hope you had a nice weekend. I am sorry for the delay as I was away on my weekend. XXXX, I do thank you for your patience while we reviewed your account as well. I spoke to the engineers about retrieving your iTunes Match library from 11/18/12. We do not have the ability to do so on our end. I am sorry for the inconvenience this causes. The engineers stated your iTunes Match library is empty. They also noted that iTunes Match is a cloud service to make content available across multiple devices and not intended as a back up for content.
Thank you XXXXX for understanding and your patience while we looked this over.