Making this thread to bring up something I've run into one too many times at the Apple store recently.. a lack of knowledge on the part of the geniuses. I'm honestly incredibly tired of being put down and treated like someone who knows NOTHING about my iPhone.
Case 1 : A woman was asking a guy in the store if they had any unlocked iPhone 5s for sale, and he said no we don't offer any iPhone 5s unlocked, sorry. So I decided to help her out by telling her if she can find a store with Verizon ones in stock or even AT&T ones, and as long as she buys the latter outright, they'll be unlocked. The retail guy cut back into our conversation and said "That's not true, you're severely misinformed. I tested a Verizon phone myself and none of them are unlocked. Don't spread rumors." Of course, the woman believed me and thanked me for my help and went to go see if other stores had devices she could purchase outright.
Case 2 : Every damn time I walk into the Apple store at a certain mall near me, they question my phone SO much. It's an unlocked AT&T one (through unlock_fusion) but of course I don't tell them that. It's not how mine was unlocked- it's that they treat me WORSE because it's unlocked. They don't EVER believe me when I say a device-only AT&T phone is unlocked, and today my genius was even surprised I had a nano sim because she thought T-Mobile had nothing to do with iPhones. After trying to convince her that unlocks are through IMEI and all of that stuff.. she even asked me if I work for Apple and how I knew all of this information.
My question is.. why do Geniuses / retail people have to belittle their customers? Shouldn't you not argue with the customer regardless? In the case of the woman who wanted a phone.. he outright SENT away a potential customer. Not only did he refuse to admit they were unlocked, he recommended she find a DIFFERENT phone even though she want an iPhone 5. I just don't get it sometimes. Something as simple as a memo from Apple saying that Verizon phones are unlocked or AT&T outright ones are unlocked would help SO much because geniuses always tell me unlocks are illegal and only done through jailbreaks. It's ridiculous.
(This goes without saying but yes, I have had some truly pleasant experiences with geniuses, but this is about the ones who think their customers know nothing.. when it turns out they know even less.)
Case 1 : A woman was asking a guy in the store if they had any unlocked iPhone 5s for sale, and he said no we don't offer any iPhone 5s unlocked, sorry. So I decided to help her out by telling her if she can find a store with Verizon ones in stock or even AT&T ones, and as long as she buys the latter outright, they'll be unlocked. The retail guy cut back into our conversation and said "That's not true, you're severely misinformed. I tested a Verizon phone myself and none of them are unlocked. Don't spread rumors." Of course, the woman believed me and thanked me for my help and went to go see if other stores had devices she could purchase outright.
Case 2 : Every damn time I walk into the Apple store at a certain mall near me, they question my phone SO much. It's an unlocked AT&T one (through unlock_fusion) but of course I don't tell them that. It's not how mine was unlocked- it's that they treat me WORSE because it's unlocked. They don't EVER believe me when I say a device-only AT&T phone is unlocked, and today my genius was even surprised I had a nano sim because she thought T-Mobile had nothing to do with iPhones. After trying to convince her that unlocks are through IMEI and all of that stuff.. she even asked me if I work for Apple and how I knew all of this information.
My question is.. why do Geniuses / retail people have to belittle their customers? Shouldn't you not argue with the customer regardless? In the case of the woman who wanted a phone.. he outright SENT away a potential customer. Not only did he refuse to admit they were unlocked, he recommended she find a DIFFERENT phone even though she want an iPhone 5. I just don't get it sometimes. Something as simple as a memo from Apple saying that Verizon phones are unlocked or AT&T outright ones are unlocked would help SO much because geniuses always tell me unlocks are illegal and only done through jailbreaks. It's ridiculous.
(This goes without saying but yes, I have had some truly pleasant experiences with geniuses, but this is about the ones who think their customers know nothing.. when it turns out they know even less.)