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Apple ID Disabled

T

tildesley

macrumors regular
Original poster
Jan 8, 2009
107
0
hey, whenever I try to update/install new programs, my iphone/macbook says "your apple id has been disabled", fair enough, but it still lets me log in, review payment info and use itunes match. i've reset my password, adjusted payment info with no success.

any ideas?
 
r2shyyou

r2shyyou

macrumors 68000
Oct 3, 2010
1,758
13
Paris, France
tildesley said:
hey, whenever I try to update/install new programs, my iphone/macbook says "your apple id has been disabled", fair enough, but it still lets me log in, review payment info and use itunes match. i've reset my password, adjusted payment info with no success.

any ideas?
Click to expand...

Not sure why it would tell you it's disabled but still let you log in...

Either way, maybe this'll help:

http://support.apple.com/kb/TS2446
 
T

tildesley

macrumors regular
Original poster
Jan 8, 2009
107
0
r2shyyou said:
Not sure why it would tell you it's disabled but still let you log in...

Either way, maybe this'll help:

http://support.apple.com/kb/TS2446
Click to expand...

yeh i thought that was weird too, its letting me even enter card details, it won't accept my amex for some reason though, i doubt thats the problem because now ive changed it to visa again.

thanks for the link, been there already though :cool:
 
r2shyyou

r2shyyou

macrumors 68000
Oct 3, 2010
1,758
13
Paris, France
tildesley said:
yeh i thought that was weird too, its letting me even enter card details, it won't accept my amex for some reason though, i doubt thats the problem because now ive changed it to visa again.

thanks for the link, been there already though :cool:
Click to expand...

Hmm... If you give me your Amex, I'll see if my account accepts it. :D

So you've reset your password via http://iforgot.apple.com/, then signed out of all related accounts (iTunes, App Store, iBookstore, iCloud, whatever else) on all applicable devices (iPhone, iPod, iPad, Mac, iTunes on Windows PC, etc), then signed back into those with the new password and you still get this error?
 
T

tildesley

macrumors regular
Original poster
Jan 8, 2009
107
0
r2shyyou said:
Hmm... If you give me your Amex, I'll see if my account accepts it. :D

So you've reset your password via http://iforgot.apple.com/, then signed out of all related accounts (iTunes, App Store, iBookstore, iCloud, whatever else) on all applicable devices (iPhone, iPod, iPad, Mac, iTunes on Windows PC, etc), then signed back into those with the new password and you still get this error?
Click to expand...

yep, done it all, made a req to the helpdesk for help dealing with it now, i'd get it if they wouldn't let me access my account at all but its still working & is doing its job. totally random...
 
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