Source on that please?
*edit, added the below poll info*
The polls on this forum, which I agree are not statistical secure, but nevertheless should at least give us a hint about it seems to differ. According to these:
31% (out of 181 replies) have had clicking displays out of the box
33% (out of 2348) buyers of black iP5 have received phones scuffed out of the box
Once again, I understand that this doesn't mean that the same figures apply to all iPhone 5 sold. But I believe that they hint that the problem is a lott bigger than under 0,01...% of the units.
The difference compared to what? If a product comes out of the box with a problem, may it be cosmetic or functional I can't believe any store/seller would deny you from exchanging it with a new unit - wihout question. At least that is how things normally work here in Sweden. Although I have to admit I can't remember ever getting a product out of the box noticing a cometic defect like a scratch or flaking like several iP5 buyers seem to have gotten now.
If the product is working and the way Apple (and their resellers) intended it to be like new out of the box I agree. But if it's anything less and there are units that do live up to those standards, I can't see why someone cashing out $900 for a premium phone in mint condition shouldn't get just that.
Agree, maybe not perfection, but I don't believe (and as far as I have heard and read, Apple and their resellers agree with me) you shouldn't expect that it should come dented, scratched, flaked or with clicking displays and ceratainly not get accused of being picky if you don't accept a unit like that.