I have one on order too, and I'm very anxious, but the moaning I'm hearing about this pre-order process is starting to become a bit ridiculous.
It's the first shipment of a high-demand product, and alot of people seem to be assuming that the Apple world is circulating around their own personal order, and custom system. I understand we're all customer's and should be treated with care, but imho Apple is doing a fantastic job, and always has in this regard.
Imagine the immense infrastructure and logistics needed to launch a worldwide product of this magnitude. The initial customers are going the be the "Voices" of the consumer over the next wave of orders.
So, not only do they have to order/manufacture parts, assemble custom machines, and ship them world-wide in a certain amount of time, they also have to try and make sure that this first group of customers is satisfied with their computers. Understand throughout this initial order they processing retail spec generic orders, but also full custom machines with an estimated 80+ configurations.
Please assume that this first order shipment was set and locked within 3-5 days of when ordering went live. They had to first process those orders and weed out all the fraudulent, declined, cancelled purchases. Then once they had a pretty accurate total of what they need to get on that first cargo ship, they immediately started the production line from their own factories, and coordinate stock/ordering from all their 3rd party suppliers.
What if they were expecting 150,000 initial orders, and got 250,000? That's alot of screens that were already in short supply.
I hear people moaning because they changed their order, and now their shipment is delayed? WTF To assume that Apple is going to stop this whole process and fix your order, and put you right back in the cue is ludicrous. If you ordered a new car direct from the factory, and changed your mind right before the build was to start, believe me your auto order will be delayed. No difference in this case.
When you're dealing with so many pieces, that need to come together at once, you need to keep some sort of guidance and structure to move forward. Apple is one of the best customer service related companies I've ever dealt with, and their product releases are massive global scale events.
Just be happy that those who ordered first, and made up our minds on what we wanted, seem to be on schedule for the promised delivery. In this age of mass consumerism, that's all we can hope for, and to repeat Apple does it better than 90% of the companies out there. I could understand if all of us in the initial cue got emails that said we wouldn't receive them until January, but from where I'm sitting that doesn't look like the case. We all seem to be sitting with the same dates as when we ordered, and some even expedited further.
It's the holidays, lighten up, and look forward to the day you will open your new computer. Things could be much worse, there's many who couldn't afford to buy one of these if they tried.
***Disclaimer I've been guilty as well -- this is coming from somebody who ordered in the first 10 minutes. I have a 21-28th date, called customer support to try and expedite quicker, and even called a colleague at corporate to see if he could do anything to get mine in my hands sooner.
I've now come to peace with the fact it will arrive when it arrives. I'm passing the time knowing that this delay is making sure I get what I want, and that it works how I want it to. I'm also spending the time testing various pieces of my software with Mountain Lion so as to have a better transition when it arrives.
It's the first shipment of a high-demand product, and alot of people seem to be assuming that the Apple world is circulating around their own personal order, and custom system. I understand we're all customer's and should be treated with care, but imho Apple is doing a fantastic job, and always has in this regard.
Imagine the immense infrastructure and logistics needed to launch a worldwide product of this magnitude. The initial customers are going the be the "Voices" of the consumer over the next wave of orders.
So, not only do they have to order/manufacture parts, assemble custom machines, and ship them world-wide in a certain amount of time, they also have to try and make sure that this first group of customers is satisfied with their computers. Understand throughout this initial order they processing retail spec generic orders, but also full custom machines with an estimated 80+ configurations.
Please assume that this first order shipment was set and locked within 3-5 days of when ordering went live. They had to first process those orders and weed out all the fraudulent, declined, cancelled purchases. Then once they had a pretty accurate total of what they need to get on that first cargo ship, they immediately started the production line from their own factories, and coordinate stock/ordering from all their 3rd party suppliers.
What if they were expecting 150,000 initial orders, and got 250,000? That's alot of screens that were already in short supply.
I hear people moaning because they changed their order, and now their shipment is delayed? WTF To assume that Apple is going to stop this whole process and fix your order, and put you right back in the cue is ludicrous. If you ordered a new car direct from the factory, and changed your mind right before the build was to start, believe me your auto order will be delayed. No difference in this case.
When you're dealing with so many pieces, that need to come together at once, you need to keep some sort of guidance and structure to move forward. Apple is one of the best customer service related companies I've ever dealt with, and their product releases are massive global scale events.
Just be happy that those who ordered first, and made up our minds on what we wanted, seem to be on schedule for the promised delivery. In this age of mass consumerism, that's all we can hope for, and to repeat Apple does it better than 90% of the companies out there. I could understand if all of us in the initial cue got emails that said we wouldn't receive them until January, but from where I'm sitting that doesn't look like the case. We all seem to be sitting with the same dates as when we ordered, and some even expedited further.
It's the holidays, lighten up, and look forward to the day you will open your new computer. Things could be much worse, there's many who couldn't afford to buy one of these if they tried.
***Disclaimer I've been guilty as well -- this is coming from somebody who ordered in the first 10 minutes. I have a 21-28th date, called customer support to try and expedite quicker, and even called a colleague at corporate to see if he could do anything to get mine in my hands sooner.
I've now come to peace with the fact it will arrive when it arrives. I'm passing the time knowing that this delay is making sure I get what I want, and that it works how I want it to. I'm also spending the time testing various pieces of my software with Mountain Lion so as to have a better transition when it arrives.
