Looks like Apple's standard for quality is scratched and dented.
The first one was messed up, that dent was minor, there was nothing wrong with the second one. You should see all the issues people had with the N7 on launch.
Looks like Apple's standard for quality is scratched and dented.
What a joke. There is no QC issues here, not damaging to their reputation. This is the same with any electronic. You're being OCD. Luckily Apple is OK bending over for you, I would've just given you your money back and said GTFO my store.
Great business model there I'm sure Apple would do well with that golden advice.
This simply isn't true unless you throw your phone about - mine isn't in a case, is either in my pocket (with nothing else), on a desk or side cabinet and it hasn't got a mark on it since launch day.
What a joke. There is no QC issues here, not damaging to their reputation. This is the same with any electronic. You're being OCD. Luckily Apple is OK bending over for you, I would've just given you your money back and said GTFO my store.
Look at the 'Tiny Scratch' in this photo.
http://i49.tinypic.com/2uf9189.jpg
Now looks at your phone. I really can't believe you don't have something like that on your phone right now.
I bought an iPhone 5 that cam pre-dinged upon opening it. I took it back to the apple store and they brought me a replacement which they said was triple anodized and double inspected by AppleCare. The genius opened the box and the first thing I noticed was a ding on the top with the aluminum showing through so he walked right back and grabbed another one. 3rd time was the charm. That one was flawless.
It's kinda sad that they are having all these quality issues. They have to be losing a LOT of money and certainly their good reputation for quality.
Tell me, please, what do you think, do I just have OCD or a legitimate reason to complain? I tend to think that people spending more than 800 euros (873 or $1150 to be precise) to buy a new iPhone have a right to receive a device that has no scratches and other issues out of the box. It is totally fine, though, when they get scratched during normal use, that's normal.(
It's your money, so you're within your rights to return new products if they aren't flawless – especially expensive Apple products. I've never had quality issues with Apple products, and my two-year-old iPhone 4 is still in pristine condition, so I'd probably be bothered if a brand-new iPhone were in worse shape than an iPhone I've been carrying in my pocket for two years. Do you not have the option to buy an iPhone 5 from a retail store? That's what I'd do: have them open boxes until you get an unblemished phone.
The other option is to decide which is more important to you: cosmetics or the brand and model of the phone you use. For the record, I used to be a perfectionist, until I realized how much stress it was causing me. The absurdity of it hit me when I bought my first house and my mother visited me and wanted to help me start gardening. We went to a gardening store, and she went through all the shovels, looking for one that didn't have a scratch on it. I said, "Mom, as soon as we get home, I'm going to start digging, and any shovel we buy is going to get all scratched up." She responded, "It's the principle of the matter. If it's new, it should be perfect."
Completely unrelated but mind if I ask what you used to take the pictures?
Related: My iPhone 5 wasn't perfect. After a "perfect" iPhone 4s I find it hard to live with an imperfect device. But I can use it, live with it, and focus on more important things. But that's a personal decision I made.
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I'm finding that buying the S version tends to result in all the problems being fixed. My 4s was "perfect" as perfect could be while all the 4 owners I know complain of all these problems I don't have. Maybe I was lucky but it does seem like the S version is a fixed version.
Try another store, or maybe another capacity model.
There might be a few flaws with certain productions so I would just keep trying.
Altough a big part of the people who have purchased an iPhone haven't got any flaws I wouldn't give up and blame Apple to not deliver you a perfect in-the-box phone.
Good luck!
It's your money, so you're within your rights to return new products if they aren't flawless especially expensive Apple products. I've never had quality issues with Apple products, and my two-year-old iPhone 4 is still in pristine condition, so I'd probably be bothered if a brand-new iPhone were in worse shape than an iPhone I've been carrying in my pocket for two years. Do you not have the option to buy an iPhone 5 from a retail store? That's what I'd do: have them open boxes until you get an unblemished phone.
The other option is to decide which is more important to you: cosmetics or the brand and model of the phone you use. For the record, I used to be a perfectionist, until I realized how much stress it was causing me. The absurdity of it hit me when I bought my first house and my mother visited me and wanted to help me start gardening. We went to a gardening store, and she went through all the shovels, looking for one that didn't have a scratch on it. I said, "Mom, as soon as we get home, I'm going to start digging, and any shovel we buy is going to get all scratched up." She responded, "It's the principle of the matter. If it's new, it should be perfect."
Are you calling an iPhone 5 a shovel? Because I don't see anyone using it as a shovel. Do you carry a shovel in your pocket wherever you go? Do you use your iPhone 5 to hammer nails, too?
I love it when threads go all kindergarten.
Expecting a premium product to come out of the box unblemished is not OCD. It's what you should expect. Yes people buy Apple products for both the functionality AND the prestige of owning a beautiful device made from premium materials. You just have to look at the many "I won't put my iphone in a case because its too beautiful to hide" threads to realise that.
If people want crap, then they expect to pay crap prices. Not the premium Apple demands.
There were smudges, broken mic rings, and scratches on the camera lens. Do you know how much a brand new 64 GB iPhone 5 costs? If someone's going to dish out that much money for a phone, they have every right to expect to at least unbox it in flawless condition. OP brings up legitimate reasons of concern and has the right to complain -- especially since Apple places so much emphasis on how high quality their products are.