On the Envoy design, when the case is not closed and properly tightened down by the two screws, it does appear - and as our picture #4582 shows - the resistors could make contact with the Envoy housing right where the mylar insulation strip ends.
That's not technically asscusing me of anything, but you are trying to imply that the screws weren't properly tightened down.
Keep in mind I had this issue with a fully closed and screwed together case.
Here is another picture:
http://i.imgur.com/yYQSR.jpg
That's of my electrical tape solution after 1 day. You can clearly see the indentations from the capacitors on it (on the left there are 2, you get both ends of the cap. On the right, there's just one, and that's only the 3v3 side of the cap).
You can see that there is a fair amount of pressure on that when the whole thing is closed up and screwed down properly, and how easy it would be for those caps to touch the metal housing when it is screwed down properly. This is why simply adding insulation (and the mylar insulation in there is thicker and less flexible than the electrical tape I used) is not a sufficient solution.
Also, I have no doubts that you can put in mylar wide enough, I was saying that the mylar that is currently in mine is not wide enough to cover both capacitors entirely
I feel that the pictures I posted of the Aura not fitting speak for themselves. I regret that I didn't take a picture of the full SSD, to clearly show that the connector was pushed in all the way, but I can assure you that it was.
I understand that you want to get this fixed as fast as possible, but you also need to fix it properly. To be honest, I'm amazed no one has had this issue before, with the older envoy enclosures. Maybe the PCB layout was different in those (the connector for the SSD itself is different, isn't it? It's not compatible with the older ones).
Lay me clear some things up for you: I am upset that I had these issues in the first place, but that is forgivable if they are properly handled. I understand that mistakes happen, and it's a normal part of business. I can get over this part
However, what is really unacceptable is refusing to admit there is a problem (with the SSDs), or trying to make excuses for the problem, or justify it. This looks shady, and casts significant doubt upon my trust of OWC, and the likelihood of me returning as a customer.
If this was handles properly, that would increase the likelihood of me returning as a customer, because I know that if there are any issues, they will be handled appropriately. In saying this, I highly doubt I speak for just myself. Others in this thread have expressed dissatisfaction with the way you have handled this.
One last question: Will you still be willing to refund my money in a year or a few if this Envoy breaks due to the excess strain on the components?
This is an SSD enclosure, as in no moving parts. It's got USB3, so it'll be reasonably fast for a long time. I fully expect this product to have a useful life of 10 years.