Update, So I went to the apple store met with up a Genius , Hey whats up I'm so and so how can I help you, ME: are you ready for this to the genius big FML today Took the lid off the box and he is like oooooh, ME: yeah Just received it 4 days ago it was gift didn't even enjoy it. Genius: did it come out of the box like that? ME: Of course not it was brand new when it came I used it for a few hours over the past couple of days I was using it last night, fell asleep, woke up had to errands to run, by the time I got home I see my iPad faced down on my bed I pick it up to use it and boom it was cracked < I guess My foot must've it hit while sleeping or something pressed on it, I knew 2013 wouldn't start on a good note isn't 13 an evil unlucky number? lol he just
so he pulls up the serial number blah blah I'm waiting calm and collected he says yeah I can replace it I have 2 in stock for $299, would've been nice if you had AppleCare+
ME: I know I was planning on it for sure, but realize it I only had it for less than a week I didn't expect this to happen , Genius : well that's what you call an Accident, Accidents happen , ME: yeah I totally understand it's definitely my fault, and it does sucks is there anything else you can do I plan on getting AppleCare+ but 299+100 might as well buy a new one and forget that it was even a gift , there must be something you can do , he waits and like noo I only have 2 in stock, I was like nothing at all? he waits and says BRB, comes back and says grab ur stuff lets talk a walk to the back I was like sure, Genius Ok I'm going to offer you a good deal the best I can do I brought you here because I don't want others to here this , but I'll do 150+AppleCare+ so you are looking at 250 , ME: yeah sounds good but still only 50 bucks off coming out of pocket need I remind u it was a gift
, he says not much else I can do I was like man this sucks big time, is there anything else you can do I want to get appleCare+ but paying 250 sucks right now, Genius : hmmm thats it we can do this right now, ME: 250 is a bit much there must be something you can do lets start this year on a good note
sometimes I know you guys replace them as a courtesy I know you are not obligated too or anything its a case by case thing, but help me out if YOU can, if not I understand I do want to get AppleCare+ so with the replacement fee and AppleCare+ if you can give me a better price than 250 maybe we can work with that, Genius: contemplates and hmmm says BRB
comes back like Ok Il'' replace it for free just make sure u get AppleCare+ for 100 I say Great I definitely want to add AppleCare+ just in case this happens again , says BRB comes back with a brown box, takes the iPad out, setting it up ...... and also putting AppleCare+ I check my pockets for my wallet, and I'm like CRAP called the guy by his first name like dude I left my wallet at home This sucks real bad, Genius: OK ( disappointed face) . ME: I can go home and come back but I will cut it close to your closing time, but if you want I will go and come back , he says I leave at 8 anyway, but hey give me your word that you will get it within the next 30 days , ME of course, he says Ok well here is your new iPad, and I tell the Guy I am a man of my word, I will come back tomorrow to put AppleCare+ do you have a card? he gives me his card and says anyone can do it btw, I was like yeah but I will come see you
I will head there today to get AppleCare+, I'm so happy they replaced it
It's all about being cool calm and collected do not catch an attitude, be nice and Honest and depending on who you deal with they will do their best to help you, I realize that the guy was maybe testing my attitude /honesty earlier when he saw it cracked and said ooh it came out of the box like that( somewhat of a smart comment eh? I flat out said Of course not the damage that happened was all MY fault, I'm just wondering if there is anything you can do for me
