Fee Waived
Went to the online chat as other suggested. Went with the basic text of getting the fee waived. Here is the result of the chat -
"Alright, I have reviewed your account and since you are in good standing with us with good payment history, I will give you a 1 time courtesy standard fee waiver. Just to let you know. Future fee waiver will not be granted."
I did one thing just to keep a record of what was agreed to - I had the chat window send me an email with the entire chat exchange. Good to have a backup in case something doesnt go as planned.
Thanks to those that figured out this process. The $36 is ADP (Added Dealer Profit) since the upgrade/migrate was done by the apple store rep in just a couple of minutes.
Went to the online chat as other suggested. Went with the basic text of getting the fee waived. Here is the result of the chat -
"Alright, I have reviewed your account and since you are in good standing with us with good payment history, I will give you a 1 time courtesy standard fee waiver. Just to let you know. Future fee waiver will not be granted."
I did one thing just to keep a record of what was agreed to - I had the chat window send me an email with the entire chat exchange. Good to have a backup in case something doesnt go as planned.
Thanks to those that figured out this process. The $36 is ADP (Added Dealer Profit) since the upgrade/migrate was done by the apple store rep in just a couple of minutes.