OK, just got off the phone with Apple.
I didn't really expect this to take roughly an hour....
First off they guided me through a PRAM reset and a SMC reset. After that they offered me two choices: Getting it looked at/repaired (which I declined, it being a new machine) or getting a cost-free replacement.
After that the bargaining started: They stated that TNT (the transport company) needed a definite date for picking up the current machine-and they had no idea when the replacement would arrive at my place. This prompted me to get a wee bit insistent, because that put me at risk with being without a computer. Be that as it may, we finally settled on January 25 as the reference date for TNT-the guy at Apple couldn't guarantee anything, but he did guess that the machine should be arrive my place before then. This means that I could be without a computer for a few days at most (delivery date: January at the Apple Online Store)-and comparing old and new machine could be problematic, too. As for comparing, he did state that the old machine would have to be sent back-no comparing and keeping the better one. All this bargaining left a bit of a sour feeling in me, because I thought it would be less problematic.
Other than that it was exactly as you described. I'm not a confrontational person-should I have been more insistent?
Now I really have to keep my fingers crossed....
Hello
What then is a PRAM reset and a SMC reset.
What impact it had with you for?
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