I just wanted to share my experience at the Genius Bar for those of you interested.
I brought my iPhone 5 to the Genius Bar yesterday due to something in my camera. They were super busy and told me to come back tomorrow. When I got there, the Genius told me that they were not able to replace just the camera, but they would have to replace the entire phone. The Genius did his thing, and came back a few minutes later with a "new" iPhone 5. I was just about to leave the store, but I noticed a dent in the corner. The employee fetched another one, and there were scratches on the bezel. 3 iPhones later, the Genius said that they were only allowed to open 3 iPhones. The problem persisted in all of the phones we had looked at, so I called the manager over. She allowed the Genius to bring a few more back. After 7 or so, they stopped opening phones. Even though all of them had defects, I had to choose from the best one. This annoyed me quite a bit because I paid over $500 for this phone, and I expect there to be no scratches, scuffs, and dents right out of the box.
Has anyone else had an experience similar to this? I am curious to hear what you guys have to say.
Edit: Camera issues for anyone who cares. You can see the dark patch near the botton left corner.
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I brought my iPhone 5 to the Genius Bar yesterday due to something in my camera. They were super busy and told me to come back tomorrow. When I got there, the Genius told me that they were not able to replace just the camera, but they would have to replace the entire phone. The Genius did his thing, and came back a few minutes later with a "new" iPhone 5. I was just about to leave the store, but I noticed a dent in the corner. The employee fetched another one, and there were scratches on the bezel. 3 iPhones later, the Genius said that they were only allowed to open 3 iPhones. The problem persisted in all of the phones we had looked at, so I called the manager over. She allowed the Genius to bring a few more back. After 7 or so, they stopped opening phones. Even though all of them had defects, I had to choose from the best one. This annoyed me quite a bit because I paid over $500 for this phone, and I expect there to be no scratches, scuffs, and dents right out of the box.
Has anyone else had an experience similar to this? I am curious to hear what you guys have to say.
Edit: Camera issues for anyone who cares. You can see the dark patch near the botton left corner.
link
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