After my professional analysis I can confirm that the damage done to this 2012 iMac was done by impact damage. Possibly by a small ball or other round object.
Case closed.........
Professional.
You can clearly see in both pictures from the front and side they are v shaped and start at the edge and from where it touches the aluminium, this is not impact, or the OP tried to open the iMac, which I myself think he did not or the repair was done badly.
It just after the first repair and I say it's due to the repair or stress in the glass, manufacturing problems also do occur.
This is not impact imho.
Everyone is talking about glass, but it is made of polycarbonate. That has different characteristics.
I hope that TS can get a new panel from Apple. He was just unlucky.
if the screen is polycarbonate , then environmental stress or even cleaning the screen with a liquid or chemical could be the culprit . I was always under the assumption that the screen is glass .
Most notable is how Apple has fused the glass front panel and the LCD together (instead of attaching them with magnets), forcing iFixit to use not only a heat gun to remove the adhesive, but also low-tech guitar picks to pry the two pieces apart. The result is that the original tape is ruined, requiring replacement adhesive to reseal the machine.
Everyone is talking about glass, but it is made of polycarbonate. That has different characteristics.
I hope that TS can get a new panel from Apple. He was just unlucky.
It is 100% glass. Back in work today and spoken to someone with a degree that relates to this kind of stuff and glass especially tempered glass if it has a microscopic flaw within it can manifest itself later when put under presssure. Also because I now need to backup everything before taking to apple realised that when I plugged in my external hard drive around the back of the machine (which is a real pain) I realised that I was touching the edge of the glass with my thumb when rotating the unit. Perhaps I put pressure on an area of weakness, that cracked later? I plugged in iPad lead and iPhone lead evening before I discovered the crack. (Cue, the trolls saying it is my fault then)
Professional.
You can clearly see in both pictures from the front and side they are v shaped and start at the edge and from where it touches the aluminium, this is not impact, or the OP tried to open the iMac, which I myself think he did not or the repair was done badly.
It just after the first repair and I say it's due to the repair or stress in the glass, manufacturing problems also do occur.
This is not impact imho.
Actually - if you look to the far right edge you can make out an impact mark (where a small piece of glass has broken away completely).
Sorry OP, but I'm also calling impact damage. Whether it was you, or someone in your household who hasn't told you the full truth, you're either going to have to come up with another £200 excess, or pay Apple for a new screen.
£200 Only, if he has to pay for it I guess it's quite a bit more than £200.
1. Apple replace
2. Pc world replace. It's their responsibility to prove it wasn't a manufacturing fault. Not the OP's responsibility to prove it was.
I don't think a piece of missing glass means anything. It could have just fallen out
Uk consumer law says company have to prove it was not damaged at time of purchase. Not consumer prove they didn't damage it. Photo may not show it but The casing has no damage whatsoever.I think PC World could (and probably would) argue that there's impact damage there, and if it went to small claims court, short of having CCTV which proved it smashed itself, I doubt you'd win.
Uk consumer law says company have to prove it was not damaged at time of purchase. Not consumer prove they didn't damage it. Photo may not show it but The casing has no damage whatsoever.
Uk consumer law says company have to prove it was not damaged at time of purchase. Not consumer prove they didn't damage it. Photo may not show it but The casing has no damage whatsoever.
Exactly, an impact would cause damage there too, so in my opinion you have a case and will get it replaced free of charge.
The OP should just take the mac back to pc world and tell them it was like this when he took it out of box.I think PC World could (and probably would) argue that there's impact damage there, and if it went to small claims court, short of having CCTV which proved it smashed itself, I doubt you'd win.
It is 100% glass. Back in work today and spoken to someone with a degree that relates to this kind of stuff and glass especially tempered glass if it has a microscopic flaw within it can manifest itself later when put under presssure.
Everyone is talking about glass, but it is made of polycarbonate. That has different characteristics.
I hope that TS can get a new panel from Apple. He was just unlucky.
Uk consumer law says company have to prove it was not damaged at time of purchase. Not consumer prove they didn't damage it. Photo may not show it but The casing has no damage whatsoever.
Exactly, an impact would cause damage there too, so in my opinion you have a case and will get it replaced free of charge.
While I definitely hope and feel that Apple will take care of you, that UK law doesn't make a lick of sense. Unless a company cuts open the packaging for every product they sell to a customer there's no way to prove that something wasn't damaged at time of purchase. That's a stupid law against private and public busineses. If that's the case then the customer should be required to sign a waiver saying they assume all responsibility unless the package is opened in front of them, that includes products that are delivered to them.
On top of that, if a customer doesn't have to prove they damaged something then that means that a customer can damage a product by accident or on purpose and companies would be required to exchange the product regardless if the customer was negligent. That's stupid. I'd like to see that UK law in writing.