Apple TV and Mac desktop

I gifted a friend Apple TV she has a mac desktop. i am try to help her import a movie from a usb stick into the movie section in I tunes, doing this long distance over the phone. when she opens her I tunes and goes to movies her screen is not the same as mine. Mine has a bar on the top that says
Unwatched Movies Genres Home Videos List
This is where you drag the movie from the desk top to , ie Home Movies.
When she clicks on movies in the side bar a page comes up with a box in the center that says rent a movie buy a movie
She does not have the bar at the top as described above. What is she doing wrong?

Peace said:

Sounds like she's running a different version of iTunes.

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Had her check that, said the reply "was up to date, latest version"

firedept said:

I would ask her to check "About iTunes" so you can confirm it is Version 11.0.1 which is the most current. Not calling her on it, but it should be showing that bar across the top. There is no way to turn it off under the View Options or under Preferences.

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OK, did what you said, she has version 10. had her download version 11.0.1
after that found out her op system was version OSX10.5.8 and she needs OSX10.6.8 to play I tunes 11.0.1. had her download OSX 10.6.8. was going to take over a hour to download that so will pick up the story tomorrow.

will advise when i talk to her tomorrow.

thanks for the help, i am not a mac user so I am in uncharted territory.

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waw74 said:

she should just be able to drag the movie into the library area, even if it's the music section. and iTunes will sort out where it should go.

also, are you sure the file is in an iTunes friendly format?

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The file i want to get into her I tunes is a MP4 video so should be fine...

HMI said:

Older macs will say this if they fail to meet the system requirements for newer versions of iTunes. My Mom's 2005 iMac only updated to the end of iTunes 9 with the same response. "Latest version" means it is the latest version for her mac, and it won't accept any newer versions.

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think hers is about 2008 vintage, will it take the OSX10.6.8 download?

FreakinEurekan said:

You can't update 10.5 to 10.6 via download, it installs from CD. She's probably downloading an update from 10.6 to 10.6.8, which won't run on her OS

In the meantime, she CAN import movies into iTunes 10 for use with Apple TV. On your iTunes, open the sidebar (Ctrl-S in Windows iTunes) and it will look similar to hers. She wants to drag it into the Movies area on the sidebar.

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yea found that out....she might take it to a apple store and get it tuned up and get OSX10.6.8 installed. meantime will go with your suggestion for iTunes 10. i mailed her a couple of MP4 movies will be a couple days till she gets them and will try then will update here.

mmomega said:

You should still be able to open iTunes, Go to File -> Add to Library ->Point to the movie file and it will import it.

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Did that and synced Apple TV to iTunes and movie plays on TV. Success!