No, this is not the policy. It was the employee trying to force restrictions on you. Go back, get it changed, speak to a manager if you need to. I had my iPhone 5 exchanged 3 times due to similar issues like you. The final time the employee stated he would put a note on my account that it could not be changed again. I resisted this - it's not my fault they came factory damaged...so the manager removed this "note" from my account, luckily, as the final replacement had a faulty volume button - needing replaced again. Don't let a stubborn/rude/wrong employee taint your experience.
No, this is not the policy. It was the employee trying to force restrictions on you. Go back, get it changed, speak to a manager if you need to. I had my iPhone 5 exchanged 3 times due to similar issues like you. The final time the employee stated he would put a note on my account that it could not be changed again. I resisted this - it's not my fault they came factory damaged...so the manager removed this "note" from my account, luckily, as the final replacement had a faulty volume button - needing replaced again. Don't let a stubborn/rude/wrong employee taint your experience.
For the record, there is no account that you have at an Apple Store. One can access your purchase history but there is no where to add any "note" to your account.
No, this is not the policy. It was the employee trying to force restrictions on you. Go back, get it changed, speak to a manager if you need to. I had my iPhone 5 exchanged 3 times due to similar issues like you. The final time the employee stated he would put a note on my account that it could not be changed again. I resisted this - it's not my fault they came factory damaged...so the manager removed this "note" from my account, luckily, as the final replacement had a faulty volume button - needing replaced again. Don't let a stubborn/rude/wrong employee taint your experience.
For the record, there is no account that you have at an Apple Store. One can access your purchase history but there is no where to add any "note" to your account.
Return it until you're satisfied.
I personally wouldn't return a phone with a rattling standby button, but scratches... no, return it and insist!
They cant replace a defective one with a defective one and refuse to sort it out next time..... it'd be against consumer protection law in the UK.
A defective phone, yes. A tiny scratch or rattling home button doesn't qualify as 'defective'. If it works as it's supposed to, then you cant complain just because it has a tiny little imperfection that you object to.
When I had to get my phone replaced at the Apple store, I actually had to go through 7 phones because all of them had dents/scratches on them.
Sorry but Apple has enough money that the customer should be satisfied. If they refuse to exchange an obviously faulty device more than once, ask for your money back and leave.
I got a perfect launch-day iPhone 5. 3 months later the power button broke.
They sent me a new one and it had a yellowish screen (sharp contrast to the one with the broken power button)
They sent me yet a 3rd one and the camera was seemingly loose (rattled around much more than the normal 'lens rattle', was crooked in the hole, and took crooked, off-center pictures).
I sit here with the yellowish screen phone (phone #2) as I'm sick of dealing with it for now. I'll just use it and if it continues to bother me I'll jailbreak and use color profiles to adjust the screen.
I left Android cause the software sucked really really bad (2.1, 2.2 at the time) and now I come to Apple where the hardware/QC is obviously lacking... What gives?!
Sorry but Apple has enough money that the customer should be satisfied. If they refuse to exchange an obviously faulty device more than once, ask for your money back and leave.
I got a perfect launch-day iPhone 5. 3 months later the power button broke.
They sent me a new one and it had a yellowish screen (sharp contrast to the one with the broken power button)
They sent me yet a 3rd one and the camera was seemingly loose (rattled around much more than the normal 'lens rattle', was crooked in the hole, and took crooked, off-center pictures).
I sit here with the yellowish screen phone (phone #2) as I'm sick of dealing with it for now. I'll just use it and if it continues to bother me I'll jailbreak and use color profiles to adjust the screen.
I left Android cause the software sucked really really bad (2.1, 2.2 at the time) and now I come to Apple where the hardware/QC is obviously lacking... What gives?!
A scratch and rattling home button both count as imperfections, of course they do.
You wouldnt accept a brand new car with a paler patch of paint on it, why is it different with a phone?
Sorry but Apple has enough money that the customer should be satisfied. If they refuse to exchange an obviously faulty device more than once, ask for your money back and leave.
I got a perfect launch-day iPhone 5. 3 months later the power button broke.
They sent me a new one and it had a yellowish screen (sharp contrast to the one with the broken power button)
They sent me yet a 3rd one and the camera was seemingly loose (rattled around much more than the normal 'lens rattle', was crooked in the hole, and took crooked, off-center pictures).
I sit here with the yellowish screen phone (phone #2) as I'm sick of dealing with it for now. I'll just use it and if it continues to bother me I'll jailbreak and use color profiles to adjust the screen.
I left Android cause the software sucked really really bad (2.1, 2.2 at the time) and now I come to Apple where the hardware/QC is obviously lacking... What gives?!
You are both incorrect, I'm sorry to say. I worked as a Genius at an Apple Store in Australia for around 2.5 years, and over this time was there for the 4 and 4S launches.
While there is no hard and fast rule that says 'Do not replace them more than once', I was told on MANY occasions that we were only to replace phones with purely cosmetic damage only the once.
To ensure this was followed, we were told to put a note on that customer's Apple ID within iRepair (the logging program we used to track repairs and warranties), that they had already had a phone swapped for cosmetic purposes.
To the gent who said there is no account, you are wrong. Your Apple ID holds information about what you purchased, where you purchased it, the serial numbers associated with each product, as well as any and all information to do with any genius bar appointments you've taken that device to.
But yes. There were many times where I refused to exchange someone's device because they were bringing it back for the third or fourth time with cosmetic damage. The general rule of thumb was that if it didn't impact the phone's functioning, then it didn't need to be replaced. After the first replacement, we would charge out of warranty for the next one.
There were cases where the managers would override us depending on the situation, but they were very rare. MAYBE one per week, if we were lucky.
You are both incorrect, I'm sorry to say. I worked as a Genius at an Apple Store in Australia for around 2.5 years, and over this time was there for the 4 and 4S launches.
While there is no hard and fast rule that says 'Do not replace them more than once', I was told on MANY occasions that we were only to replace phones with purely cosmetic damage only the once.
To ensure this was followed, we were told to put a note on that customer's Apple ID within iRepair (the logging program we used to track repairs and warranties), that they had already had a phone swapped for cosmetic purposes.
To the gent who said there is no account, you are wrong. Your Apple ID holds information about what you purchased, where you purchased it, the serial numbers associated with each product, as well as any and all information to do with any genius bar appointments you've taken that device to.
But yes. There were many times where I refused to exchange someone's device because they were bringing it back for the third or fourth time with cosmetic damage. The general rule of thumb was that if it didn't impact the phone's functioning, then it didn't need to be replaced. After the first replacement, we would charge out of warranty for the next one.
There were cases where the managers would override us depending on the situation, but they were very rare. MAYBE one per week, if we were lucky.
A "yellowish" screen isn't a fault. Different LCDs have different colour temperatures. If you can show me where Apple says what colour temperature the iPhones LCD is, fair enough, but they don't publish it. Different to your original != faulty.
Summing up your points, you're expecting more than you can get from a mass produced phone. If you want perfection, you need to make it yourself, or have it made for you.
A scratch, yes. A rattling home button - please show me where apple publishes the noise limit of the home button. They don't. If the home button works, it's not a fault.