sure, but how do i run my business for 7 working days without a laptop?
i dont disagree with you about things breaking, but this is a serious manufacturing issue that has effected alot of people.
oh and i have never had anything go wrong with any other mac i have owned, including the colour classic which i sold to a collector!
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i use mine for work as well, and thats a big part of the problem. i have had dells go wrong in my office before and they just send out a new one no questions asked.
i rather naively assumed that apples customer service would be better!
its no big deal at the end of the day, i can always buy another laptop whilst this one gets repaired and then just give the mbp to my wife to use.
It's DEFINITELY a good time to invest in another laptop if this small challenge pains you so much. Apple is incredible with post sale support. There isn't anything wrong with your computer other than the display. There's no reason for them to automatically ship you a brand new machine. As others have so eloquently pointed out dozens of times now...they are ready, willing and able to work with you and fix your problem. If you weren't rude to them on the phone (I'm assuming you were as you said he told you NOT to call back?)...they will usually ship the part to your nearest service center...who can then call you and let you know when it's available, when they can fit the repair into their schedule, and when you should bring it in for the most efficient turnaround. If you were a dick to them (on phone or in person), they may be significantly less likely to offer you any help above and beyond the normal repair.
I, too, run a business. I, too rely on my computers. I subscribe to JointVenture as others have suggested. It's $499 a year I think (my wife handles payables)...& the option is significantly better than ANYTHING Dell offers. I work for the largest radio conglomerate in the world. We've been in 'bed' with Dell for 15 years. You're right...they break and they get replaced. Just NOT by Dell. By our IT department. Dell, for a significant fee, will provide post purchase support...but it's no different than Apple. They absolutely, positively do NOT just replace a laptop automatically if something goes wrong after thirty days. We buy thousands of Dells a year. I honestly know what I'm talking about. I'm not sure what the situation was that Dell did so for you, but I'd true...believe it--you were a unique situation.
One area where Apple have really struggled is breaking into the enterprise space....
The problem is that... that service and give me the predictability I needed with a repair window for a small fee and ultimately I am now a happy user again......
I think Apple need to re-think their service model and think carefully about how they could better engage their third party service providers in providing premium services for those who are willing to pay.
As others have said...and I believe it IS worth mentioning again. Joint. Venture! The option is there. Working at Clear Channel Communications, we are seeing the same thing. It started with integrating the iPhone into the Exchange service...to employees now bringing their own MBP or iPad to work. IT has been busy integrating Apple into the system as much as possible, but with Novell's relationship with MS, the integration has little to do with warranty service....and everything to do with security.
are you seriously suggesting that i share a computer with one of my staff?
i am no longer going to be able to take you seriously and assume you are just trolling.
You, sir are an interesting cat. Why would he or she be 'trolling' by suggesting the absolute base line of common sense? Indeed, sharing a computer during the week it takes for yours to be repaired sounds like a very interesting idea, no?
ok, lets put it another way. if i buy a new mercedes and there is a defect with the models and they have to replace a part. they don't expect you to be without a car for a week as that would be extremely inconvenient.
its the same thing. its apples choice to try to occupy the top end of the market, if they want to give crappy service then they shouldn't charge at the price point they do.
They don't 'give crappy service'. They've offered to fix your computer. They do represent the top end of the market with the rMBP...but you sir sound like my 8 year old son...four years ago throwing a fit in the middle of a grocery store because I wouldn't buy him captain crunch! Unreal.
BTW...I speak from experience. I had my rMBP LG screen replaced two weeks ago. After five months of ownership I, too, had the IR pop up. Repair took four full days. I was given a laptop loaner (didn't turn it on as my backup solution in place already did its job)...& received my MBP back with a Samsung display that works perfectly. I'm not sure how that in any way, shape or form equals poor service.
With all these replies, you may want to check YOUR self. No other company, including Mercedes, is going to give you a brand new product 5 months post purchase because of a fixable problem with a single component in the system. No. One!
