I've read numerous accounts of people receiving a color swap.
Sure, within the 14 day return period. There are zero accounts of people receiving a color swap post this 14 day period.
I've read numerous accounts of people receiving a color swap.
Sure, within the 14 day return period. There are zero accounts of people receiving a color swap post this 14 day period.
That's a completely different situation. That's not committing insurance fraud to get a new iPhone for $50 (which it seems you intend to do), that's dealing with a defect twice. Unless you want to beg the claim to Apple that it's their fault you broke your phone more than once and succeed, then it's possible you'll get it replaced for a phone of a different color. Do what you want, but there's essentially zero chance you'll get a different colored iPhone.Zero? You've read ALL posts?
I guess you must've missed this one.
SwimmingPool
macrumors newbie
Join Date: Oct 2012
Black iPhone 5 Replaced with White one, should I ask for more compensation?
I got my black iPhone 5 on September 21st 2012. Early this month I have been having problems with with the sim card being read.
I got the phone replaced with express replacment and still had the same problem.
Apple support escalated the issue to somebody at Apple HQ. And I got a call a few days later.
Turns out I needed to get a whole new iPhone. While she was setting up the order she asked if I wanted to change the color of the phone, I said yes and she did.
With this replacment I am getting a new iPhone, not a refurbished one, I get all new cables and everything. Then I need to ship my broken black iPhone back.
Should I ask for more in compensation? I was without an iPhone for 5 days and was on tech support with Apple for over 7 hours before someone that knew what they were doing could help me.
Last edited by SandboxGeneral; Feb 20, 2013 at 06:33 AM. Reason: Restored original post
the refurbished iphone 5 serial number starts with dq this time around.
I got one at the end of december: In many respects it was better than other 5 new units it replaced.
That's a completely different situation. That's not committing insurance fraud to get a new iPhone for $50 (which it seems you intend to do), that's dealing with a defect twice. Unless you want to beg the claim to Apple that it's their fault you broke your phone more than once and succeed, then it's possible you'll get it replaced for a phone of a different color. Do what you want, but there's essentially zero chance you'll get a different colored iPhone.
I have a white 5 and was wondering if I were to "break" it and use one of my AppleCare+ replacements, would they allow me to get a black one as a replacement?
Apple doesn't do refurbished phones. They make 100% certified remanufactured phones. They rebuild the phones from scratch using brand new parts of expendables such as batteries, displays, enclosures. They might reuse things that don't wear out such as antennas or internal non-degradable hardware if they deem them to be 100% usable. In many ways, the remanufactured iphones are better than those coming off the assembly lines because they are built by hand using known good parts.
That being said... the iPhone is still very new so Apple hasn't built up enough used inventory to justify remanufacturing. So replacement iPhone 5's are probably from new stock. The older phones certainly are remanufactured because there are far more old ones than new.
By the way, you'd all know this if you actually read the warranty.
Something tells me your Macrumors classification is going to your head. I don't believe I said I wanted to intentionally break my phone, I was posing a hypothetical question. And I can say with 110% certainty that you don't know what you're talking about. I've read numerous accounts of people receiving a color swap. In the future, don't be so quick to judge or to make assumptions.
Um that's refurbished in it.
Only interesting thing was it had iOS 6.0.2 on it.
Why is that interesting? The phones are remanufactured and then installed with latest software at that moment. Then the phones sit in boxes waiting until they are needed. It could take a couple of months and they don't get updated while they wait to go into service. Apple techs don't always update the OS before handing it to the customer because it would take too long.
FWIW, as someone already pointed out, Apple follows the exact same process with iPods/iPads and clearly calls them "refurbished".Um no. Refurbished implies that they took a part or the unit that was defective, fixed it or cleaned it up and then sent it back out. The remanufactured iPhones are rebuilt from scratch using 100% new parts or used parts that are 100% non-degradable and certified by Apple to meet a standard.
How do you tell if your iPhone 5 is a refurbished unit?
Doubt that, I won't be getting a dent anytime soon.. How people have cracked screens on their iPhone is beyond meWhen the label says "John's iPhone" or there is an existing iCloud account, or the complete Bob Dylan compendium is included free.
Dunn worry about it, after your first dent (soon) u will forget this.
If you can't even tell whether it's a refurb or new, what the hell does it matter :s?
"Omg, someone else may or may not have run code through the motherboard I'm using, my iPhone experience is ruined ((((((((((" Like honestlyExactly!
If you're OCD, it matters. Personally, I don't get if, but I'm not OCD. But I've seen enough posts here over the last eight years to know that for some, it really does matter. ::shrug::If you can't even tell whether it's a refurb or new, what the hell does it matter :s?
No. that's just carried over from your backup data on your old phone.
Ditto this.Had to have my phone replaced today (I tried to get them to repair it as I was going to lose Gmail Exchange) as the power button was giving out.
Got the slim white boxed replacement. Looks like a brand new out of box device. Only interesting thing was it had iOS 6.0.2 on it.
Ditto this.
I got my ip 5 replaced 2 weeks ago due to no sound coming out of earpiece. It is a white box, iOS 6.0.2 and serial# starting with DQ. It works well now.
I did todaySure, within the 14 day return period. There are zero accounts of people receiving a color swap post this 14 day period.