Office365Service Errors

14.3.1 does not fix this problem

I'm at 14.3.1 and still getting this incredibly annoying crash on a regular basis. the only positive thing is that neither Word nor Excel seem to be affected by it crashing - in which case, why in hell is the service running? Fixing this should be very trivial for MS - the easiest way to not give everyone who is not subscribed to Office365 a BAD experience would be simply to not have the service run if you have a full retail copy.

ncollingridge said:

I'm at 14.3.1 and still getting this incredibly annoying crash on a regular basis. the only positive thing is that neither Word nor Excel seem to be affected by it crashing - in which case, why in hell is the service running? Fixing this should be very trivial for MS - the easiest way to not give everyone who is not subscribed to Office365 a BAD experience would be simply to not have the service run if you have a full retail copy.

Click to expand...

Could you post your hardware specs and what error exactly are you getting, logs ?

The only other solution maybe to roll back to an earlier version (before 14.3.0) when the problem began.

27" iMac, Late 2009 with 16GB RAM and OSX 10.8.2

In my case it seems to be crashing more now that I have updated it to 14.3.1 than it did when it was at 14.3.0.

What I believe to be the relevant parts of cthe rash log:

Process: Office365Service [16045]
Path: /Applications/Microsoft Office 2011/*/Office365Service.app/Contents/MacOS/Office365Service
Identifier: com.microsoft.Office365Service
Version: 14.3.1 (14.3.1)
Build Info: Unknown-130117~0
Code Type: X86 (Native)
Parent Process: launchd [171]
User ID: 502

Date/Time: 2013-02-24 15:31:06.148 +0000
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Sleep/Wake UUID: 1DEF2E42-4745-4FE0-81C2-5FD910D46D1F

Crashed Thread: 5

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000024

VM Regions Near 0x24:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Microsoft Office 2011/*/Office365Service.app/Contents/MacOS/Office365Service
__TEXT 0000000000001000-000000000007c000 [ 492K] r-x/rwx SM=COW /Applications/Microsoft Office 2011/*/Office365Service.app/Contents/MacOS/Office365Service

Thread 5 Crashed:
0 com.apple.security 0x914a4d75 Security::MDSClient::Common::singleThreaded() const + 9
1 com.apple.security 0x914a8615 Module::safeUnlock() + 19
2 com.apple.security 0x916570a6 CSSM_DeriveKey + 138
3 com.microsoft.Office365Service 0x00014452 0x1000 + 78930
4 com.microsoft.Office365Service 0x00018302 0x1000 + 94978
5 com.microsoft.Office365Service 0x000310fe 0x1000 + 196862
6 com.microsoft.Office365Service 0x00004e55 0x1000 + 15957
7 com.microsoft.Office365Service 0x00005b3c 0x1000 + 19260
8 com.apple.Foundation 0x938d81d8 -[NSThread main] + 45
9 com.apple.Foundation 0x938d815b __NSThread__main__ + 1396
10 libsystem_c.dylib 0x9954c557 _pthread_start + 344
11 libsystem_c.dylib 0x99536cee thread_start + 34


Let me know if you would like to see anything else from the crash log.

Delete the Service...

I tried deleting the service but it failed

After updating to 14.3.2, Office365Service is no longer running on my system when any of the Office apps are running, so the problem has finally gone away.