I think Orange knows lots about being arrogant, not being flexible at all and not giving a s*** about user complaints. Heck, they're the company that maintains a different cost per kilobyte for email and for 'regular' internet on their payg offer. They piss on net neutrality, charge their customers twice as much as competitors, have the ********* set top box in the Hexagon, crappy access to YouTube and dont allow you to use your phone as a modem or voip terminal without prohibitive additional charges.
No wonder their customer base is steadily reducing towards a fringe of 70+ year olds from the coyntryside who still believe that France Telecom has the monopoly on télécommunications.
So yeah they can talk...