On tuesday my local Apple Store replaced my 2009 iMac for brand new 2012 free of charge!
I brought my 2009 iMac in for the the hard drive replacement program and mentioned the screen looked yellow and should be replaced while in. They agreed and did the repairs. When I picked it up and turned it on in there was a scratch on the new LCD panel. The genius mentioned it was a special order part and would be over a month to get another in. I do Art Direction for a bunch of national brands and need a pristine screen to work my creative magic. Anyway I asked if given the circumstances could I trade out my old one for a brand new in stock iMac. He agreed! then he passed me to a sales guy and I walked out with a brand new 27inch i5 3.2 iMac for NO CHARGE!
Manager came over and said it not something they normally do and it was because of the wait for the part and because I had Apple Care...Amazing customer service!
I thought about adding some of my own $$$ and getting a built to order with i7 or 680XM but this iMac is FAST and FREE and will last a few good years. Id rather save the extra $500...I have a feeling two years from now we will be seeing retina and some touch capabilities on the iMacs and Im going to def want one of those...
I brought my 2009 iMac in for the the hard drive replacement program and mentioned the screen looked yellow and should be replaced while in. They agreed and did the repairs. When I picked it up and turned it on in there was a scratch on the new LCD panel. The genius mentioned it was a special order part and would be over a month to get another in. I do Art Direction for a bunch of national brands and need a pristine screen to work my creative magic. Anyway I asked if given the circumstances could I trade out my old one for a brand new in stock iMac. He agreed! then he passed me to a sales guy and I walked out with a brand new 27inch i5 3.2 iMac for NO CHARGE!
Manager came over and said it not something they normally do and it was because of the wait for the part and because I had Apple Care...Amazing customer service!
I thought about adding some of my own $$$ and getting a built to order with i7 or 680XM but this iMac is FAST and FREE and will last a few good years. Id rather save the extra $500...I have a feeling two years from now we will be seeing retina and some touch capabilities on the iMacs and Im going to def want one of those...
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