Hi Everyone , 3 months ago i bought an iphone 5 from craigslist (that i saved up money for a month by selling stuff ) finally i got really excited when i had the money. so i messaged a guy on craigslist and bought it of him everything was working perfect.
After using it for a month i was on phone call and my phone died i couldnt retreive it. so i called apple and explain the situation and they sent me a box by ups for me to send the phone back to them so they can fix it. so i called the ups and schedule the delivery and after week i get a email apple saying the box was empty with no phone on it I WAS SOOO PISSED. so i called customer relation and spoke to manager and he said they will talk with ups and investigate and call me back in 4 days. i went bought a prepaid phone for 30$ and i get a call back from them saying they wont replace my phone cause they got the box empty and they told me to give them proof of purchase.
I contacted the guy i bought from craigslist and he luckily had the receipt so i sent it to apple customer relations manager and they called me back saying * the receipt is not from a authorized seller* so i keep calling the place where the phone was purchased * no answer* i went there in person and the place was shut down and it was pawn shop . now apple is saying they wont do anything till i get the receipt. How can i get the receipt ? its impossible i explain to them and i call like 10 different times spoke with 10 different people nobody is helping me
i bought this phone by working really hard and supporting apple and this is how i get threated? its really unfair and at this point im not sure what to do im just pissed of to the top. can you guys suggest me what should i do? what would u guys have done if you were in my position? Thanks
After using it for a month i was on phone call and my phone died i couldnt retreive it. so i called apple and explain the situation and they sent me a box by ups for me to send the phone back to them so they can fix it. so i called the ups and schedule the delivery and after week i get a email apple saying the box was empty with no phone on it I WAS SOOO PISSED. so i called customer relation and spoke to manager and he said they will talk with ups and investigate and call me back in 4 days. i went bought a prepaid phone for 30$ and i get a call back from them saying they wont replace my phone cause they got the box empty and they told me to give them proof of purchase.
I contacted the guy i bought from craigslist and he luckily had the receipt so i sent it to apple customer relations manager and they called me back saying * the receipt is not from a authorized seller* so i keep calling the place where the phone was purchased * no answer* i went there in person and the place was shut down and it was pawn shop . now apple is saying they wont do anything till i get the receipt. How can i get the receipt ? its impossible i explain to them and i call like 10 different times spoke with 10 different people nobody is helping me
i bought this phone by working really hard and supporting apple and this is how i get threated? its really unfair and at this point im not sure what to do im just pissed of to the top. can you guys suggest me what should i do? what would u guys have done if you were in my position? Thanks
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