I've had numerous 27" iMac replacements and now it seems as if I'm SOL. I've had to have quite a few iMac replacements for my 27" for a bad airport card, non functional bluetooth, cosmetic damage (imac had giant scratches on the front of it) and bad backlight bleeding. I've been on the phone with Apple and Applecare for these issues more than I would ever care to be on the phone with Apple for, diagnosing the DOA models took the longest.
Anyhow I emailed Tim Cook, which got sent over to the Executive Relations team (Apple Customer Relations in Austin, TX). They handled my newest iMac, which was the one with the wifi problem. Was on the phone with Applecare for around 2 hours trying to fix that. Well they don't want to send me another replacement, won't send me another replacement. Told me if I wanted to I could get it repaired, I said what was the difference" And I kept getting excuse after excuse. So after calling Applecare again they decided to issue me a replacement after I sent back my defective iMac. The replacement was supposed to arrive on Monday. Well, it didn't arrive. I called FedEx and they said Apple called to have it returned to them. So the guy who was handling my case had my iMac sent back to Apple because I wasn't supposed to get a replacement. That disgusts me, the iMac was no more than 15 miles from my house. Oh not only that but after he called me on the phone to tell me how furious he was because I "went behind his back" to get an iMac replacement, I am no longer allowed to shop at the Apple online retail store. I'm banned.
This is the biggest load of crap I've ever had to deal with. I think for $2500, I should have a computer that works properly. I do not know who else to contact because when I call the online store I'm directed back to Executive Relations. And when I talk to the guy handling my case at Executive Relations, I ask if I can speak to someone else or his superior. He tells me I am only allowed to talk to him. I call BS. Most people at Executive Relations are just kids... well mid 20's.
At this point I don't know if I want to own an Apple product and they don't seem to care. I guess me buying 12-13 computers, 4 ipads, 7 iphones, and 5 iPods (family) over the years doesn't mean anything.
This is probably in the wrong section, I don't know where else to post it. If anyone has any idea how to help, please let me know.
Anyhow I emailed Tim Cook, which got sent over to the Executive Relations team (Apple Customer Relations in Austin, TX). They handled my newest iMac, which was the one with the wifi problem. Was on the phone with Applecare for around 2 hours trying to fix that. Well they don't want to send me another replacement, won't send me another replacement. Told me if I wanted to I could get it repaired, I said what was the difference" And I kept getting excuse after excuse. So after calling Applecare again they decided to issue me a replacement after I sent back my defective iMac. The replacement was supposed to arrive on Monday. Well, it didn't arrive. I called FedEx and they said Apple called to have it returned to them. So the guy who was handling my case had my iMac sent back to Apple because I wasn't supposed to get a replacement. That disgusts me, the iMac was no more than 15 miles from my house. Oh not only that but after he called me on the phone to tell me how furious he was because I "went behind his back" to get an iMac replacement, I am no longer allowed to shop at the Apple online retail store. I'm banned.
This is the biggest load of crap I've ever had to deal with. I think for $2500, I should have a computer that works properly. I do not know who else to contact because when I call the online store I'm directed back to Executive Relations. And when I talk to the guy handling my case at Executive Relations, I ask if I can speak to someone else or his superior. He tells me I am only allowed to talk to him. I call BS. Most people at Executive Relations are just kids... well mid 20's.
At this point I don't know if I want to own an Apple product and they don't seem to care. I guess me buying 12-13 computers, 4 ipads, 7 iphones, and 5 iPods (family) over the years doesn't mean anything.
This is probably in the wrong section, I don't know where else to post it. If anyone has any idea how to help, please let me know.
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Powerbook