Always a fine line, or maybe not so fine. The customer pays us to make choices on their behalf. But you'll see us open up more.
This is true for me. I'm fastly approaching age 40, and my life is so busy already I don't really have time to deal with setting up, re-configuring, personalizing, or customizing devices anymore.
I've been in the IT industry since 16, and I admit, when I look at Android phones, there is still a part of me that says, 'cool! I back that and make it do this... and that... etc' -- like I would do in my tweenies days. Part of me still long for it. Reality is, I don't have time for it. You can almost say, I'm too old for that.
I need to invest my money more intelligently and make sure I get better return on investment without less effort. That means buying products where companies spend R&D money to make my life easier and make these smaller decisions for me so I don't need to do it.
There is nothing wrong with spending the time to make these decisions. I have been doing that since I was younger and I learn a lot. But people like me are in a different part of their lives. I love IT and tinkering with tech toys, but I also have to worry about my 401k, retirement, my home, my stocks, my savings, supporting my family, taking care of my elderly parents who is older and older, and making sure my family has a bright future, and so on and so on, and so on...