this has been a major issue for me, and several friends...
A: Consumer goes to apple store, online, or carrier and purchased Apple product (Apple iPhone 5)..
B: Consumer has problem with product within the 1 year warranty time.
C: Apple store claims that they are unable to service the product under warranty for one of many reasons:
1: the anodizing is rubbed off the corners of the product, and therefore was abused/damaged (happened to me, the edges rub off when placed in pocket regaulrly)
2: the anodizing is a different shade than a normal iphone 5 and therefore is not an apple product (happened today at apple store with a friend)
3: the product has a ding on the corner, and therefore we can no longer warranty it due to abuse (i had screen problems, and the ding on the back corner "voided all warranty")
4: the product does not seem defective to us, enjoy your day (while problem still exists)
5: so forth.
D: Now the consumer is out of luck, and has a defective device that now carries no warranty as the Apple Store marks the serial down as "out of warranty"
***please note that on the above instances none of the products were ever tampered with or worked on, all 100% apple products just being used and getting "normal wear and tear"***
obviously this does not "directly" relate, but I find this mimic's Car makers in the past trying to void warranties based on the use of aftermarket parts and their was a huge lawsuit to prove that aftermarket parts do not void the cars entire warranty... i.e. :
basically the store can say whatever they please to void said warranty, and the consumer has absolutely no recourse... we need someone on our behalf to fight for our rights.
http://en.wikipedia.org/wiki/Magnus...s.org/content/magnusson-moss-act-summary-2009
I feel that we as consumers of these $650 and greater cost devices need to fight against the store for our rights and privileges, I assume that since it has happened several times to me and people i know there is surely a hoard of others that fall into this same boat... I now have a useless $650 iPhone 5, and have to purchase another outright just to make calls.
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the FTC should be able to fight with us, because based on their requirements... they cannot void the entire phone warranty for one localized problem, only voiding that affected part.
but in this case, when nothing has ever been changed/repaired... they obviously cannot void the entire phone warranty.
also, the FTC says that outside repairs can be made? (not sure if this applies to the electronics side of products)
A: Consumer goes to apple store, online, or carrier and purchased Apple product (Apple iPhone 5)..
B: Consumer has problem with product within the 1 year warranty time.
C: Apple store claims that they are unable to service the product under warranty for one of many reasons:
1: the anodizing is rubbed off the corners of the product, and therefore was abused/damaged (happened to me, the edges rub off when placed in pocket regaulrly)
2: the anodizing is a different shade than a normal iphone 5 and therefore is not an apple product (happened today at apple store with a friend)
3: the product has a ding on the corner, and therefore we can no longer warranty it due to abuse (i had screen problems, and the ding on the back corner "voided all warranty")
4: the product does not seem defective to us, enjoy your day (while problem still exists)
5: so forth.
D: Now the consumer is out of luck, and has a defective device that now carries no warranty as the Apple Store marks the serial down as "out of warranty"
***please note that on the above instances none of the products were ever tampered with or worked on, all 100% apple products just being used and getting "normal wear and tear"***
obviously this does not "directly" relate, but I find this mimic's Car makers in the past trying to void warranties based on the use of aftermarket parts and their was a huge lawsuit to prove that aftermarket parts do not void the cars entire warranty... i.e. :
basically the store can say whatever they please to void said warranty, and the consumer has absolutely no recourse... we need someone on our behalf to fight for our rights.
http://en.wikipedia.org/wiki/Magnus...s.org/content/magnusson-moss-act-summary-2009
I feel that we as consumers of these $650 and greater cost devices need to fight against the store for our rights and privileges, I assume that since it has happened several times to me and people i know there is surely a hoard of others that fall into this same boat... I now have a useless $650 iPhone 5, and have to purchase another outright just to make calls.
----------
the FTC should be able to fight with us, because based on their requirements... they cannot void the entire phone warranty for one localized problem, only voiding that affected part.
but in this case, when nothing has ever been changed/repaired... they obviously cannot void the entire phone warranty.
also, the FTC says that outside repairs can be made? (not sure if this applies to the electronics side of products)
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