Apple has begun requiring users to input an Apple ID when making Genius Bar appointments, reports TechCrunch. Previously, Apple only asked for a name, address, and email to book an appointment.
Along with the Apple ID requirement, Apple has been making other significant changes to its customer policies in recent months, launching a redesigned AppleCare website with 24/7 live chat support in August and implementing new AppleCare+ fees earlier this week.An additional reason for this change, we understand, is to give the control of a Genius Bar appointment to a user directly, who must know their credentials and enter them before being able to confirm a payment. There is also the convenience of having a customer's data automatically filled out with a simple entry of the Apple ID. This should allow Geniuses to reference past purchases and access warranty info and dates much easier as well.
Article Link: Apple Now Requiring Apple ID to Make Genius Bar Appointments Online