In my email it says "Tmobile, Unlocked".
but when i click on the Order it says: "Tmobile".
What is it now?
talked to apple customer service, and that rep was sure that t-mobile is the ONLY US carrier it'll work for. but it's unlocked for the rest of the world.
There's a lot of inaccuracy and rumors swirling around these forums with conflicting views on the locked and unlocked status of iPhone 5s linked to carriers .... here is a bombshell I found out today and completely flabbergasted ....
It appears what Apple is calling the "T-Mobile contract-free" iPhone 5s is actually locked to T-Mobile, and needs to be unlocked by T-Mobile.
The wording of the text has been changed too, before it said "unlocked", now the ad on Apple.com just says contract-free with no mention of the T-Mobile variant being unlocked. Apple said I had to call T-Mobile to get it unlocked.
I escalated with higher-ups at the Apple store as well as T-Mobile, in person and on the phone, and the answer from T-Mobile is even if the phone is bought full-priced, it is locked to T-Mobile, and can be unlocked only under certain conditions (minimum 40 days owning device, minimum top up of 50 dollars on prepaid)
Apple also said the T-Mobile iPhone 5s bought in the Apple store would need a call to T-Mobile to be unlocked (DESPITE paying full-price !!) T-Mobile detailed their unlocking policy, saying 40 day minimum before unlock can be done, to deter people selling abroad ....... what right do they have to lock a phone that's been paid for in full ??????
I was furious and arguing with T-Mobile and Apple employees and reps all day to get to the bottom of the situation, and the final answer seems to be it is locked.
When the T-Mobile iPhone 5 was launched, was it unlocked if payed full-price ? Subsidized ? I've unlocked T-Mobile iPhones before through a source, so means they were locked to T-mobile.
What is the situation and best way to get an unlocked iPhone 5s- unlocked meaning able to use the phone with any GSM carrier immediately, without need for an unlock code.
T-Mobile iPhone 5s seems locked to T-Mobile, even payed full price at Apple store.
AT&T is locked, but easily unlocked. If paid full-price for AT&T iPhone 5s, will it be unlocked immediately there ? Is a contract necessary ?
Verizon - is it unlocked off the box ? If bought full-price, is a contract necessary with Verizon.
I just need to buy a few completely unlocked without hassles of contracts and signing up, just pay money and get out with phones I can insert any SIM card.
Now, seems like NO ONE knows what the hell is going on, the system in the U.S. is INSANE.
talked to apple customer service, and that rep was sure that t-mobile is the ONLY US carrier it'll work for. but it's unlocked for the rest of the world.
I wanna use it for international carries does it work with them(GSM)?
As of launch day,
THERE ARE NO UNLOCKED PHONES.
None sold as unlocked.
T-Mobile is probably unlocked, but Apple does not want to advertise it that way.
We'll find out in a couple of hours.
There had been a lot of talk about Tmobile's new SIM unlock policy, now that they have gotten rid of service contracts and phone subsidies, and now that they are selling the iPhone.
They have a new policy that their own message board CS reps are linking to: here it is.
If you read it like an intelligent adult it would appear to suggest that their unlock policy depends on whether you are postpaid or prepaid customer, and whether you bought your phone at full retail price. There is a separate Bold section heading for people who pay full price, and under that heading the only requirements are to be in good standing and to fax the a copy of the receipt.
Unfortunately, that is NOT how Tmobile themselves are interpreting their own policy. They insist that you must wait either 40 days (postpaid) or 60 days (prepaid) before they will unlock the phone. In discussions with them (hours long discussions) it becomes clear that the third section heading on Full price phones is irrelevant. They admitted to me on the phone that they should delete it from the unlock document because it is misleading.
It is, at best, misleading; at worst it is an outright lie. Their policy document says they will unlock full price phones, but they will not. Honestly, if they had told me this before I signed up, I wouldn't have been that bothered. But I read the document and talked to the Rep in a Tmobile corporate store before buying, and it was clear that their policy was to unlock phones bought up front at full price.
But now that I'm signed up with them, they refuse to give the unlock code. I will now wait the needed 40 days, but I thought others might benefit from the clarification.
Google: Unlocked tmobile iphone 5 Lies
https://www.google.com/#q=unlocked+tmobile+iphone+5+lies
We already know the deal:
Read more: https://forums.macrumors.com/threads/1579423/
From T-Mobile.com:
"T-Mobile may deny any request for a SIM unlock code at our sole discretion."
I know it's tempting, but THERE ARE NO UNLOCKED PHONES AT THIS TIME.
Well, I have chat logs of Apple saying that the T-Mobile phones were unlocked, so worst case scenario, I go and exchange it for an AT&T full priced iPhone.
They can take those chat logs and eat them.
They don't mean anything, you're phone is not unlocked buddy.
Carrier got you by the balls. They can also deny the return for reasons you may not expect.
Told you guys the T mobile was unlocked ... I'm third in line in Santa Monica , and those that want unlocked are going with full priced AT&T , as it either will be unlocked , or can be unlocked for a few dollars .
If you bought a tmobile contract free thinking it was unlocked , you made a monstrous mistake abd did not heed my warnings
They can take those chat logs and eat them.
They don't mean anything, you're phone is not unlocked buddy.
Carrier got you by the balls. They can also deny the return for reasons you may not expect.
Told you guys the T mobile was not unlocked ... I'm third in line in Santa Monica , and those that want unlocked are going with full priced AT&T , as it either will be unlocked , or can be unlocked for a few dollars .
If you bought a tmobile contract free thinking it was unlocked , you made a monstrous mistake abd did not heed my warnings
Mainly telling you to purchase an unlocked phone instead of a carrier phone.
I've spoken with the higher ups. You can't BUY an unlocked phone other than from Apple. And currently you can't buy from Apple because they're not selling them at this time.
I was screaming at the carriers over the phone because they're policies are LIES. Big fat lies, and it's sad because you're still paying full price.
You don't know how deep it gets. That's the point, that's the thing! Even if it says in bold letters that your phone is unlocked. It's still not unlocked due to carriers cockamamie policies.But when you have screenshots/ a receipt that CLEARLY says "Unlocked", I'm pretty sure it would be considered false advertisement not to honor the "unlock" portion.
If the phones are locked to T-mobile, and Apple is unable to release the lock status due to contracts with T-Mobile, I can see Apple offering to exchange the locked T-Mobile iPhones for an unsubsidized iPhone for whichever carrier you choose.
(in my case, an Locked AT&T iPhone would work fine for my carrier)
Again, no one will know for sure until the phones actually received.