Apparently one is eligible for purchases made after October 1, 2013.
Where did you see/hear this?
On the phone with Apple. That's what they just told me. On hold again now...
Okay. Thanks very much for this information. I bought my 2013 iMac on the 8th October, so it sounds like I could be in luck!
OK, I installed Mavericks (clean install) per Apple's suggestion, and the iWork programs still appear to cost $19.99 on the App Store.
I've left a message with Apple for a callback...
I'm currently chatting with them now and they have no idea. I just purchased my iMac 27 last night.
Chatting did nothing for me. I'm on the phone again and this time they've got me working with a senior applecare rep and we're on a conference with a specialist for the mac app store. they are puzzled as to why its not showing up for free.
You are correct, they are puzzled about this. I will try to call them maybe later today.
Just got off the phone with Applecare, they called me back. What they are going to do is have an up to date program where we sign up and they give us the codes we need to download our programs. They said it should be live in a day or two
Maybe this can help:
Just talked to Apple Support...
You need to "apply" for the up-to-date program.
https://uptodate.apple.com/welcome?locale=en_US