I decided to write an open letter for Tim Cook to explain what happened with my Thunderbolt Cinema Display.
My quick advice is to visit Apple Support Community, read all the threads of people with a broken panel with Thunderbolt Cinema Display and "think different"..
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Dear Tim,
I loved Apple since I was a child: here in Italy nobody had a computer in 1990.
My father decided to buy an Apple, an incredible Macintosh Classic made in USA.
I was 7 and I still remember the day I opened that box, everything changed: my work, my future, my life.
Today my father is gone and I still keep that Mac with me as a piece of him.
<IMG_8230.jpeg>
I always had an Apple: from my first color Macintosh LC III to my Mac Book Pro Retina.
I was happy with Mac Book Pro until the last one.
When I bought my MacBook Pro Retina I was unlucky, monitor suffered the "ghosting problem.
Andrei (that read us in copy) was really kind and helped me solving the problem.
They changed the panel after very long phone calls, emails and after some Apple Genius called that problem a feature.
I still cant understand how a risk for my job can be considered a feature but I was happy with Apple repair policy.
The 26th of September 2011 I decided to go for an Apple Thunderbolt Display.
My Thunderbolt display worked fine for 1 year and 10 months, then it started to blink.
I live 200 km far from an Apple Store so I (stupidly) decided to continue working with it.
After 1 years the monitor just broke and I was forced to bring it to an Apple Store in Rome.
The problem was the panel and they asked me to pay almost 700 euro.
I was really surprised: a brand new hi-tech monitor panel broke 10 months after warranty and my Macintosh Classic was still perfectly working after 25 years.
The Genius from Apple Store told me it was unconvenient" for me to repair because with 700 euro Id take back a 90 days warranty product and with few hundreds of euro over I could buy a new one.
So I called Apple Care and I spoke with Marina Nisi (also her is in copy).
I tried explaining her my history but after few days she just wrote me back:
Salve Alessandro,Non sono stata in ufficio.
Non è stato possibile far passare in garanzia la riparazione del suo monitor Thunderbolt Alessandro.
Non è in mio potere.
Cordiali Saluti
Hello, Alessandro, I wasnt in office. It was not possible to repair your monitor under warranty. Its not in my power. Best regards.
I understand Apples answer but how I can buy again unreliable products that can only damage my activity?
I have only one decision to take: choose other products.
Apple and its products are the tools I use to work, the instruments I use teaching, I use studying but I cant continue wasting money with top quality products that broke few months after warranty expires.
best regards,
--
My quick advice is to visit Apple Support Community, read all the threads of people with a broken panel with Thunderbolt Cinema Display and "think different"..
-
Dear Tim,
I loved Apple since I was a child: here in Italy nobody had a computer in 1990.
My father decided to buy an Apple, an incredible Macintosh Classic made in USA.
I was 7 and I still remember the day I opened that box, everything changed: my work, my future, my life.
Today my father is gone and I still keep that Mac with me as a piece of him.
<IMG_8230.jpeg>
I always had an Apple: from my first color Macintosh LC III to my Mac Book Pro Retina.
I was happy with Mac Book Pro until the last one.
When I bought my MacBook Pro Retina I was unlucky, monitor suffered the "ghosting problem.
Andrei (that read us in copy) was really kind and helped me solving the problem.
They changed the panel after very long phone calls, emails and after some Apple Genius called that problem a feature.
I still cant understand how a risk for my job can be considered a feature but I was happy with Apple repair policy.
The 26th of September 2011 I decided to go for an Apple Thunderbolt Display.
My Thunderbolt display worked fine for 1 year and 10 months, then it started to blink.
I live 200 km far from an Apple Store so I (stupidly) decided to continue working with it.
After 1 years the monitor just broke and I was forced to bring it to an Apple Store in Rome.
The problem was the panel and they asked me to pay almost 700 euro.
I was really surprised: a brand new hi-tech monitor panel broke 10 months after warranty and my Macintosh Classic was still perfectly working after 25 years.
The Genius from Apple Store told me it was unconvenient" for me to repair because with 700 euro Id take back a 90 days warranty product and with few hundreds of euro over I could buy a new one.
So I called Apple Care and I spoke with Marina Nisi (also her is in copy).
I tried explaining her my history but after few days she just wrote me back:
Salve Alessandro,Non sono stata in ufficio.
Non è stato possibile far passare in garanzia la riparazione del suo monitor Thunderbolt Alessandro.
Non è in mio potere.
Cordiali Saluti
Hello, Alessandro, I wasnt in office. It was not possible to repair your monitor under warranty. Its not in my power. Best regards.
I understand Apples answer but how I can buy again unreliable products that can only damage my activity?
I have only one decision to take: choose other products.
Apple and its products are the tools I use to work, the instruments I use teaching, I use studying but I cant continue wasting money with top quality products that broke few months after warranty expires.
best regards,
--