Word to the wise: Never buy from MCE Tech

Mr. XXX YYY,

Today, for the third time, I spoke with someone at MCE Tech regarding
my order. This is after my numerous emails having received no
response, and the responses to my phone calls have only been empty
promises. A quick summary of events:

On 2009-12-02, I received a shipment. I quickly noticed I was missing
the external enclosure that was supposed to come with my item (hard
drive enclosure for the optical bay in my MacBook Pro). There was no
explanation on the invoice or in any emails as to why the item was
missing. I promptly called your company to ask what happened. I was
informed the item was backordered, that someone should have told me
that, and the item was expected to ship the next day (2009-12-03). I
inquired if the item would be shipped 2nd day air since that's what I
paid for, and I was told it would. If the item was shipped as
promised, I should have received it on Monday, 2009-12-07. I did not.
Of course, I emailed asking where it was and if there was a tracking
number, and no one responded to me. I followed up with another email
on 2009-12-09. Naturally, no one responded to that either. I called
yesterday, 2009-12-10 and spoke with ZZZ. He said the item was
shipped and gave me the tracking number. Upon looking it up, I saw it
shipped on 2009-12-09 (6 days later than promised) and it was shipped
ground. I told him this was unacceptable and my shipping costs needed
to be refunded for the entire order. He informed me that this should
be possible, but the accounting department had left for the day. He
promised that the accounting department would call me today,
2009-12-11 by noon pacific time. Not surprisingly, no one called or
emailed me. When I spoke to ZZZ today, it was as if he had never
spoken to me yesterday. He briefly consulted with accounting and told
me the best you could do is refund half my shipping costs because half
of my order came on time.

I found this to be most comical. I haven't been able to use the part
of the order that came because I had no way of installing my operating
system once I replaced my hard drive. So, your product has been
useless to me thus far. It's evident that no one at your company cares
one bit about customer service, as you, ZZZ, and
orders@mcetech.com have been recipients of all my emails, and not one
of them has ever been replied to. You are a joke of a company, and by
now you probably can guess I will never be ordering anything from you
ever again. In addition, I will make sure many people hear about your
complete lack of customer service and inability to fulfill even the
simplest order in a proper manner.

Furthermore, since part of my order was not shipped in the method I
paid for and the part I received is unusable until I receive the
entire order, I will be filing a complaint with my credit card company
and reporting your fraud.

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