I was hoping I could get some guidance on a recent problem with my 30GB iPod 5G. I plugged it in, and it requested that I update the iPod's software. After that was completed, I loaded a song into iTunes and tried to sync. Nothing happened.
The screen stays black. If I try to reset it, it makes a musical beeping sound, then a few seconds later, a white screen appears and then nothing happens. It just stays on.
This problem happened sometime after the update, as it worked immediately prior to the update.
There is one more thing. I cannot update or restore my iPod to factory settings, as it will not even connect to the computer.
Maybe I am just stupid, but does anyone know the correct number to call Apple about this?
I see a couple on their site...
The screen stays black. If I try to reset it, it makes a musical beeping sound, then a few seconds later, a white screen appears and then nothing happens. It just stays on.
This problem happened sometime after the update, as it worked immediately prior to the update.
There is one more thing. I cannot update or restore my iPod to factory settings, as it will not even connect to the computer.
Maybe I am just stupid, but does anyone know the correct number to call Apple about this?
I see a couple on their site...