iMac G5 Repair Extension program

Last summer, I had a 17" iMac G5 (pre-iSight) repaired (for free, obviously) under Apple's iMac G5 Repair Extension Program for Video and Power Issues.

iMac simply died one day. I brought it in to my local Apple Authorized Service Provider, they replaced the logic board and power supply, and I had it back in less than 48 hours. Painless.

I have a friend who bought the same make/model iMac and his just died as well (same symptoms). HOWEVER, the part of the stand that has the serial number busted off some time ago and he does not have it. So, when he took it into the AASP, they wouldn't touch it because they could not locate the serial number.

Now, he DOES have his original invoice with order number, part number, etc from purchasing this iMac from Apple (so, it's not like he's got a hot/stolen computer...he's got proof of purchase).

These iMac's are still EXCELLENT machines (his display is still PERFECT)...I'd hate to see this system go unrepaired. Anyone have a suggested course of action to take with Apple??

[ this system is most definitely covered by the repair extension program and is displaying the classic symptoms ]

thejadedmonkey said:

Go to About this mac under the menu. Click on the line that says Version 10.4.x, and it will change to the build #. Click it again, it goes to the serial number. If you can boot it up at all (I don't know what the symptoms are) that'll be good.

Click to expand...

The system is dead. The repair requires the replacement of the power supply and the logic board.

collinmac said:

I work as a technician for a nationwide electronics retailer in Canada. We've seen quite a few G5 (Imacs especially) that were affected by bad capacitors. Most repairs we do is just swapping with new caps on the logicboards and it works great.

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Is it visually apparent that the capacitors are bad?

Xfujinon said:

I am getting a free iMac G5 (Rev A) within the next week, but I would be supremely annoyed if it turned out to be dead (or dying).

If I am not the original owner, but have copies of all of the documentation, will Apple still repair it?

Click to expand...

Why would you be "supremely annoyed"...especially if it is free?

If you qualify under the repair extension program, Apple will, indeed, fix it for free.

Looks like the serial number is on the midplane assembly inside the iMac.

http://docs.info.apple.com/article.html?artnum=300191

UPDATE!

He was able to find the serial inside as WELL as on the original box (which he failed to mention he still had).

He has verified that his system qualifies for the repair extension program and is well on his way to getting his power supply and logic board replaced for free.