Hey everyone, I'm trying to not get discouraged about this one. I thank you in advance for any time you may help me with.
I have been using this HP All-in-one 6100xi for a while now on several different computers. I was running OSX 10.3.9 on my PowerBook G4 but now I upgraded to 10.4.1 on same computer. I tried using the scanner function but it didn't work. I tried it from photoshop and from the HP Scan Pro. I was able to print no problem though. So then I uninstalled the software and reinstalled the newest Driver from the site
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=219&lc=en&cc=us&dlc=en&product=79480&lang=en
»HP All-in-One printing-only web installer for Mac OS X v10.2.8, v10.3 and v10.4
After installing it the same occurred. I got on the phone with HP and they had me check the hardware which was fine, I printed a color copy from the glass of the scanner.
So i can print now as before but cant scan from any application. It gives me a message saying "scanner can't be found" or "scanner is not connected" or "initialized"...
What I'm starting to think is that the driver says printer only and I'm wondering if there's another driver that doesn't specifically exclude any other functions. Regardless if any of you have suggestions I would be very happy to hear them thanks.
I have been using this HP All-in-one 6100xi for a while now on several different computers. I was running OSX 10.3.9 on my PowerBook G4 but now I upgraded to 10.4.1 on same computer. I tried using the scanner function but it didn't work. I tried it from photoshop and from the HP Scan Pro. I was able to print no problem though. So then I uninstalled the software and reinstalled the newest Driver from the site
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=219&lc=en&cc=us&dlc=en&product=79480&lang=en
»HP All-in-One printing-only web installer for Mac OS X v10.2.8, v10.3 and v10.4
After installing it the same occurred. I got on the phone with HP and they had me check the hardware which was fine, I printed a color copy from the glass of the scanner.
So i can print now as before but cant scan from any application. It gives me a message saying "scanner can't be found" or "scanner is not connected" or "initialized"...
What I'm starting to think is that the driver says printer only and I'm wondering if there's another driver that doesn't specifically exclude any other functions. Regardless if any of you have suggestions I would be very happy to hear them thanks.