I am getting duplicate emails in Entourage. A few times a week, I get old emails (sometimes from a month ago) in my InBox. What do I need to do to stop this?
Amen brother! Me too. I just bought Office 2008 for Mac, and it is not so smooth.
I also have Duplicate emails that randomly download from my gmail account, that are quite old (one's that I deleted in Entourage already). I will open Entourage and it says, "Downloading 249 messages." I delete the duplicates, and two weeks later it does it again. If I don't delete them, they pile up.
What kind of email account do you have? What are your account settings? Without that information, it's hard to know what's happening here.
My first guess is that you have Entourage set to leave all of your emails on your server, even if you delete them in Entourage. In Entourage, go to the Tools menu, then select Accounts, then click on the Mail tab. Double-click your account name. Under Server Options, make sure that the "Leave a copy of each message on the server" box isn't checked.
Regards,
Nadyne.
What kind of email account do you have? What are your account settings? Without that information, it's hard to know what's happening here.
My first guess is that you have Entourage set to leave all of your emails on your server, even if you delete them in Entourage. In Entourage, go to the Tools menu, then select Accounts, then click on the Mail tab. Double-click your account name. Under Server Options, make sure that the "Leave a copy of each message on the server" box isn't checked.
Regards,
Nadyne.
What kind of email account do you have? What are your account settings? Without that information, it's hard to know what's happening here.
My first guess is that you have Entourage set to leave all of your emails on your server, even if you delete them in Entourage. In Entourage, go to the Tools menu, then select Accounts, then click on the Mail tab. Double-click your account name. Under Server Options, make sure that the "Leave a copy of each message on the server" box isn't checked.
Regards,
Nadyne.
I have a Gmail account, Entourage is set to leave messages on the server. I use a mobile phone to check email as well as an additional Mac to download the messages. Since I have 2 macs checking (one with Mac mail, other MBP with MS Entourage), could this be an issue?
Nadyne, I've read so much about Entourage and Gmail that I realize I don't know how it is supposed to work.
1. Unless I set Entourage to delete from server after I delete in Entourage, Gmail keeps downloading everything in the inbox - regardless if it downloaded it before. Is this the way it is supposed to work?
2. Do you know of a way to stop this or is this just an issue peculiar to Gmail?
3. If I want to use Gmail as a backup, do I have to keep going back to Gmail to move mail out of the inbox before I click receive in Entourage to stop it from downloading again?
4. Would it be simpler to just forget gmail and use Entourage to store prior emails I want to keep?
It sounds like you've got Gmail set up in Entourage as a POP account. So I'll answer your questions first with that assumption.
It depends on how you're using Entourage. First, take a look at your settings for your account by going to the Entourage menu, select Account Settings, then select your Gmail account. Click on the Options tab, and look under "Server options". If you only want Entourage to store your mails, then uncheck the box "leave a copy of messages on server". If you want both Entourage and Gmail to store your mails, then check that box. Optionally, if you do have this box checked, you might want to check the box for "delete messages from the server after they are deleted from this computer" -- that way, if you delete a message in Entourage, it will also delete from Gmail, so you don't have to go into Gmail to delete the stuff you don't want to keep.
If you have the "leave on server" box checked, and you delete stuff in Entourage, Entourage is going to see that it doesn't have a message and re-download it. That's just how POP works: it doesn't know whether any of the mail clients have read the mail, so if it's on the server and the client doesn't have it, the client downloads it again. This sounds like what you're seeing now, so play around with your preferences until you get it set up the way you want it.
Whether you store things on Gmail or on Entourage is completely up to you. Personally, I store everything in Entourage so that I've got a local copy of it. Other people prefer to have it on someone else's server. You'll have to choose for yourself which one works for you.
Another solution to this problem is to set up Gmail and Entourage to use IMAP instead of POP. There are plenty of reasons why you might want to choose IMAP. For a detailed explanation of why you might want to use IMAP, and complete instructions for getting Gmail and Entourage to talk IMAP to each other, check out this post from the Entourage MVPs. It was written about Entourage 2004, but the setup steps are the same for Entourage 2008. They've got lots of details for advanced settings for IMAP, so I highly recommend going through all of their steps.
Regards,
Nadyne.
yes, I am having the same problem, and it is soooo infuriating!
It all seems to stem from setting up a gmail account, so this is where I'm guessing the root of the problem lies.
I am having the mail duplication with an internal exchange server account. Started happening a couple of weeks ago. Since then repaired the database, updated Entourage 2008 to the latest version (12.1.9 build 090515) and created a brand new account where it also started happening after a while.
Once in a while I get Database Daemon Fatal Error messages in Entourage.